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Vp Of Global Business Solutions
Recruited by Jobot 11 months ago
Address Phoenix, AZ, United States
Client Solutions Engineer Jobs
Company | Nuvei |
Address | Scottsdale, AZ, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-10-04 |
Posted at | 8 months ago |
Description
- Responsible for leading technical implementation projects for new customers of Nuvei’s rapidly growing based solutions owning the full implementation cycle responsibility for enterprise companies from technical kickoff call to Go live.
- Passionate about technology and customer service and helping others. Experience with payment systems and/or working at a Fintech company.
- Planning - Coordinate the technical project timelines, tasks, and development efforts with both the internal engineering team and customer teams to manage implementation projects and ensure we keep customers’ requirements delivery on plan and on schedule.
- Join the business development team and advise new prospects on Nuvei’s product from technical perspective as well as designing a tailored solution that is best fit for the prospect’s needs.
- Ability to manage multiple projects running on parallel timelines and to work and collaborate in a global and remote environment.
- Highly skilled at applying consultative methodologies and solve integration pain points, while architecting features into best in practice solution to answer business pressing demands.
- Establish operational excellence through identification and execution of opportunity areas that create efficiency, remove obstacles, or create improved processes and approaches to the business.
- Provide excellent customer service through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience with defined SLA of 24/48 hours hand off to the integration team.
- Work with internal onboarding team and customer teams to assess customers technical requirements, business and implementation risks, guide and overlook the technical integration process, assist with technical problem troubleshooting and manage internal resources and technical priorities to resolve various client facing issues as part of the technical project implementation.
- A strong technical education with experience in online payment technology, understand the customer's payment propositions and needs in order to best plan for them an optimize technical solution.
- Project coordination - Work closely with the new customers and onboarding team to guarantee a high-quality technical project delivery.
- Working knowledge of web integration including iframes, widgets, SDK, Single Sign-On, APIs and other SAAS technologies.
- B.S. in Information Systems, Industrial Engineering or related field.
- 2+ years of prior experience within the payment’s industry, as well as knowledge of the payment solutions, EMV, eWallet, Mobile Payments, POS, PSD2 eCommerce, web services, etc.
- Full professional proficiency (written and verbal) in English
- 3+ years of hands-on implementation and solution experience working as an Integration Engineer or Implementation Engineer, or at least two (2) years of experience as Solution \ Pre-sale Engineer.
- Proven ability to read, debug, and understand web applications (HTML, CSS, JavaScript, etc.).
- Creative thinker and experienced at understanding client’s potential pain points.
- Understanding of Python and Shell Scripting.
- Strong knowledge of data model and working knowledge of SQL.
- Familiarity with SalesForce, Zendesk or similar ticketing system.
- Up to 2.5 additional days of annual leave a quarter, if company hit quarterly targets
- Group Private Medical Insurance
- Employee recognition program and possibilities for advancement in various fields.
- Modern, dynamic and great work environment.
- Free Virtual yoga, meditation and fitness classes, community involvement, and many social activities.
- Frequent training programs on new systems and platforms.
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