Cs – Customer Service Supervisor Job – Reno, Nv

Why You’ll Love This Job
The Customer Service Supervisor represents Atlantic Aviation in a positive and professional manner while serving as the primary contact for FBO customers, and assists in creating a positive environment to exceed Atlantic customer expectations. The primary function of this position is to oversee as well as execute all daily duties related to customer service operations.
Headquartered in Plano, Texas, Atlantic Aviation welcomes customers at more than 100 fixed base operator (FBO) locations – from the Hawaiian Islands to Caribbean islands and all points in between throughout the US. We offer a wide range of aircraft ground handling and flight hospitality services, including fueling and line services, hangar and ramp storage, modern executive terminals for passengers and crews, and much more. We are firmly committed to diversity, equity, and inclusion throughout our network and aspire to be the employer of choice in our dynamic segment of aviation. We invest in enhancements to our safety, service, technology, and strategic infrastructure in order to provide more choices, improved experiences, and better value for customers. Atlantic Aviation intends to lead the way to a more sustainable future for business and general aviation. Atlantic Aviation is “local everywhere” – providing a safe, friendly, and familiar experience across North America. To learn more about Atlantic Aviation or to make a reservation at any of our 100+ FBOs, visit AtlanticAviation.com.
Website
http://www.AtlanticAviation.com Job Duties and Responsibilities

• Develop and maintain customer relationships.
• Representation of Atlantic Aviation in a professional and positive manner.
• Be an example to the Customer Service Representative.
• Ensure a pleasant and clean work environment.
• Application of the principles of the “Atlantic Attitude” at all times.
• Strong working knowledge of customer service principles and the Atlantic Aviation service philosophy.
• Maintain high level of safety and customer service.
• Compliance with all Company policies and procedures.
• Assist in training other Customer Service Representatives at the request of management.
• Coordinate customer service order requests.
• Interaction with customers, vendors, and Atlantic Aviation employees in a professional and courteous manner.

Essential Duties And Responsibilities Include (but Not Limited To)

• Occasionally drive on the tarmac.
• Contribute and participate in any customer appreciation and promotional events, such as birthdays or anniversaries.
• Greet customers in a friendly, professional manner and maintain appropriate continuous assistance to customers necessary to ensure good customer relations.
• Organize periodic shift meetings and facilitate communication between shift personnel and management.
• Hangar Fee Checks.
• Train, coach, evaluate, and develop new hire employees in accordance with established procedures.
• Participate in sales initiatives.
• Provide guidance and direction for all CSRs.
• Develop and maintain customer relationships. Encourage upselling of fuel to all customers and adherence to all customer service policies and procedures.
• Does not enforce policy or evaluate employees; however is responsible for bringing personnel matters to the management team.
• Invoice fuel tickets.
• Drive passengers and/or pilots to and from requested locations such as hotels, restaurants, the commercial airport, etc.
• Keep work area neat in appearance at all times.
• Adhere to the uniform policy
• Receiving and recording all credit card receipts and cash receipts.
• Make necessary reservations and arrangements, including hotel and car reservations.
• Maintain departmental practices and procedures that contribute to a positive and enjoyable work environment
• Check in and register customers and determine their specific needs and ensure proper follow up.
• Initiating emergency response procedures when required.
• Help organize and execute employee development, and performance improvement plans.
• Dispatch responsibilities – such as coordinating services between customers and Line Service personnel.
• Match personnel talent to company need to ensure maximum employee engagement and company benefit.
• Implementation of monthly tips sent by the marketing department.
• Periodically inspect and organize facilities and replenish amenities and beverages.

Qualifications
Education And Qualifications

• Valid state driver’s license and at least 18 years of age.
• Excellent communication skills, both written and oral.
• Good organizational skills.
• Two (2) years experience as a CSR.
• Previous experience in a customer service environment.
• High school graduation.
• Experience with Microsoft Office applications including Word and Excel.
• Flexible work schedule may include working overtime, nights, on weekends, holidays, and be on call.
• Some leadership skills
• Maintain confidentiality.
• Ability to comprehend and perform basic math calculations with minimal errors.

Type: Full Time (Salaried)
Job ID: 107409