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Client Services Representative Jobs

Company

CDC Foundation
Address ,
Employment type FULL_TIME
Salary $39,000 a year
Expires 2023-09-21
Posted at 9 months ago
Job Description
The CDC Foundation helps the Centers for Disease Control and Prevention (CDC) save and improve lives by unleashing the power of collaboration between CDC, philanthropies, corporations, organizations and individuals to protect the health, safety and security of America and the world. The CDC Foundation is the go-to nonprofit authorized by Congress to mobilize philanthropic partners and private-sector resources to support CDC’s critical health protection mission. Since 1995, the CDC Foundation has raised over $1.9 billion and launched more than 1,300 programs impacting a variety of health threats from chronic disease conditions including cardiovascular disease and cancer, to infectious diseases like rotavirus and HIV, to emergency responses, including COVID-19 and Ebola. The CDC Foundation managed hundreds of programs in the United States and in more than 90 countries last year. Visit www.cdcfoundation.org for more information.

Position Highlights:
Position Title: Client Services Representative
Location: Remote
Position End Date: 02/05/2024
Salary: $39,000

Overview:

The CDC Foundation is seeking an experienced Client Services Representative to support the Illinois Department of Public Health as a program representative on the Ryan White Part B and/or PrEP Program’s helpline team.

Qualifications:
  • Ability to effectively interact and communicate with diverse groups.
  • Excellent written, verbal, and interpersonal communication abilities, including clear telephone communication.
  • Bilingual English/Spanish and/or other languages strongly preferred.
  • One (1) year of experience in facilitating help line services for Ryan White, HIV prevention and PrEP, preferred.
  • Skilled in managing multiple technologies and quick to learn new technical skills.
  • Intermediate skills in Microsoft Office (Excel, Word, etc.) and experience working with virtual platforms.
  • Bachelor’s degree preferred; two (2) years of experience with the following qualifications will substitute for degree.
  • Demonstrated ability to work independently as well as part of a team.
  • Working knowledge of Ryan White – ADAP, and/or PrEP knowledge, strongly preferred.
  • Ability to demonstrate empathy, patience, compassion for others, and a genuine desire and willingness to assist others.
  • Effective organizational skills and attention to detail. Ability to multi-task: handle crisis calls and look up referrals simultaneously.

Responsibilities:
  • Works with highly confidential patient health information (PHI.)
  • Reviews, analyzes, and responds to incoming correspondence for the Ryan White Part B and/or PrEP Program.
  • Serves as a program representative on the Ryan White Part B and/or PrEP Program’s helpline team.
  • Handle incoming and outgoing correspondence from clients, service providers, medical providers, and other relevant stakeholders on behalf of program participants.
  • Utilizes call center and data collection systems to ensure alignment with program procedures and guidelines.
  • Manage incoming and outgoing communication for the Program through various channels such as email, phone calls, and text messages. This also includes overseeing
correspondence forwarded through virtual campaigns conducted within the Program's system, like webinars and online chats.
  • Process requests to create new program participant records or electronically release existing program participant records to contracted service providers.
  • Demonstrate inclusivity and objectivity in all interactions along with a high standard of professionalism, including a commitment to protecting the privacy and confidentiality of those served by PrEP and ADAP Helplines.
  • Assist with data entry within the Program’s data system; identifies duplicate participant records and takes necessary steps to electronically merge them.
  • Links eligibility applications sent to the Program via website to the appropriate participant record.

Special Notes:

This role is involved in a dynamic public health program. As such, roles and responsibilities are subject to change as situations evolve. Roles and responsibilities listed above may be expanded upon or updated to match priorities and needs, once written approval is received by both the CDC Foundation and Illinois Department of Public Health, in order to best support the State of Illinois in their public health programming.

This position is currently a remote position. CDC Foundation retains the right to make adjustments to this as required.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, national origin, age, mental or physical disabilities, veteran status, and all other characteristics protected by law.

We comply with all applicable laws including E.O. 11246 and the Vietnam Era Readjustment Assistance Act of 1974 governing employment practices and do not discriminate on the basis of any unlawful criteria in accordance with 41 C.F.R. §§ 60-300.5(a)(12) and 60-741.5(a)(7). As a federal government contractor, we take affirmative action on behalf of protected veterans.

The CDC Foundation is a smoke-free environment.
Relocation expenses are not included.