Client Experience Supervisor- Calling All Dog Lovers!

Position Summary: Come join the pack as a Client Service Supervisor at Canine to Five. This is a great opportunity for a dog-loving client service leader who is looking for a long-term career and to develop into a manager.

• Locations: Detroit and Ferndale
• Pay: $17.50/hr. + quarterly bonus + tips
• Schedule: 36+ hours a week including 2 weekends a month and rotating holidays. Typically AM shifts start at 6am and PM shifts start between 12-2pm. Shifts are approximately 8-9 hours long.

Learn more about Canine to Five: https://www.caninetofive.com/

WHY IS THIS POSITION SO PAWSOME

• Comprehensive benefits and competitive compensation - Full-time Supervisors are eligible for Blue Cross/Blue Care Network (PPO or HMO) Medical coverage, dental, vision, paid time off, free dog day care, quarterly bonuses, and tips in addition to the hourly rate.
• A forward-thinking culture – you’ll never hear us say “that is how it always has been done.” In fact, if we implement one of your suggestions, you get a monetary reward.
• A fun work environment - You get to work with dogs, co-workers who are also just as passionate about dogs and their safety and wellbeing, and clients who are like family.
• Opportunities for growth – We take pride in developing our talent. We have a defined career path to leadership with a comprehensive training program.

JOB RESPONSIBILITIES:

• Upkeep of the lobby cleanliness and sanitation, which includes cleaning up after dogs (vomit, feces, urine)
• Able to act as a client service representative, bather, pack leader or boarding specialist when not acting as a supervisor on duty
• Complete the facility opening and closing procedures on days worked
• Act as a role model in CTF’s Desk Standards of Care to deliver a memorable client experience
• Provide real-time coaching for Client Service Reps to ensure adherence to policies and service standards
• Conduct administrative duties that assists the management team
• Participate in the interview and onboarding process for new client service representatives
• Assist the manager(s) by reinforcing daily operational procedures and performance expectations to ensure our human clients are just as loyal as our 4-legged ones
• In coordination with the General Manager, facilitate the scheduling of staff and make labor adjustments as necessary to meet business needs
• Able to identify areas of opportunity and help implement new policies to aid the team to meet sales goals and ensure a flawless client experience
• Leash walk dogs (of all sizes and breeds) in a safe, controlled manner throughout the facility

JOB REQUIREMENTS:

• Strong multitasking, organization, communication and problem solving skills
• Ability to meet the physical demands of the role, which include the ability to sit, stand for extended periods of time (up to 8 hours), reach, climb, bend, run and lift 50 lbs.
• Strong computer skills including being proficient in Google Workplace and Microsoft Office
• Knowledge of dog behavior preferred
• Ability to work flexible schedules (including weekends and up to 36+ hours per week), reliable transportation and be over 18 years old.
• Minimum of 2 years of face-to-face client experience
• Minimum of 1 year of supervisor/management experience

Job Type: Full-time

Pay: From $17.50 per hour

Benefits:

• 401(k)
• Vision insurance
• Paid time off
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Weekend availability
• Holidays

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Ferndale, MI 48220: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This position requires employees to stand for extended period of times (up to 8 hours), reach, climb, bend, sit, run and lift up to 50lbs. Can you meet these physical demands?
• What is your desired salary?
• This full-time position is for 36+ hours/week including 2 weekends a months and rotating holidays. Typically AM shifts start at 6AM and PM shifts start between 12-2PM. Shifts are approximately 8-9 hours long. Can you work these hours?

Experience:

• Dog care: 1 year (Preferred)
• Supervisor: 1 year (Preferred)
• Client Service: 2 years (Required)

Work Location: In person