Claims Specialist I, Virtual - Material Damage

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! Do you have the ability to communicate compassionately and effectively to resolve insurance claims? If so, and if you’d thrive in a fast-paced environment, where your professional growth and development is both encouraged and supported, we want to know more about you!

As a Virtual Material Damage Claims Specialist I, you’ll be responsible for completing quality estimates of damaged vehicles and handling claims of moderate complexity. You’ll also be responsible for providing our internal and external customers with extraordinary care to best resolve assigned claims.

• Writes quality material damage estimates and supplements including cost of parts, materials and labor necessary, primarily using photos, multiple software systems and claims best practices.
• Investigates and resolves automobile material damage claims involving damage to drivable and non-drivable and/or total loss vehicles. Responsible for claims of moderate complexity within assigned authority limits, consistent with company policy and legal requirements.
• Responds to written and telephone inquiries, including status reports.
• Evaluates claims for potential fraud or subrogation.
• Evaluates vehicle repair costs, parts costs, etc. to determine whether specific damage is related to an accident.
• Utilizes multiple software systems and claims best practices to assess images and negotiate with auto repair facilities, Independent Adjusters, claimants and policyholders.

#claims Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. The national salary range for Claims Specialist I, Virtual - Material Damage : 42,315.00-85,400.00 The expected starting salary range for Claims Specialist I, Virtual - Material Damage : 45,800.00 - 68,800.00