Senior Claims Resolution Specialist, Commercial Bi

Manages, investigates and resolves Commercial Claims and assists in providing prompt and quality service to policyholders for moderate severity and/or complex injury and property claims.

Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.

*The ideal candidate will be located in the Central or Eastern time zones.*

Responsibilities:

• Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action.
• Responsible for managing the practices and billing activities of outside and in-house counsel.
• Responds to various written and telephone inquiries including status reports.
• Accountable for security of financial processing of claims, as well as security information contained in claims files.
• Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status.
• Manages, investigates, and resolves claims.
• Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
• Ensures adequacy of reserves.
• Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.
• Recommends reserve increases on cases in excess of authority.
• Updates files and provides comprehensive reports as required.
• Confers with trial counsel and prepares trial reports.

• Strong written and oral communications skills required.
• Ability to obtain proper licensing as required.
• Strong interpersonal, analytical, negotiation and investigative skills required.
• The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 3 years of directly related experience.
• Customer service experience preferred.
• Strong competency of legal liability, general insurance policy coverage and State Tort Law.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG’s Insider Pro and Computerworld’s 2020 list. For many years running, we have been named by Forbes as one of America’s Best Employers for Women and one of America’s Best Employers for New Graduates—as well as one of America’s Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-equity-inclusion/

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.