Sales Support Specialist Jobs

Job Title: Sales Support Specialist

Employer: Sound Royalties (soundroyalties.com)

Classification: Full-Time, exempt

Location: West Palm Beach, FL (Hybrid)

Reports to: Managing Director of Sales

Company Overview:

Sound Royalties is dedicated to creating and delivering financial products that help sustain the music community. We have a deep appreciation for music and music Creatives. We understand and provide financing for music professionals to create their music, pay for the next project, and go out on tour without the need to wait for their future royalty checks.

Founded in 2014, we are the premier music finance firm providing artist-friendly funding on all types of royalty streams. We redefined traditional music financing, empowering music creatives with access to capital while never taking ownership of copyrights and allowing for ongoing cash flow instead of 100% recoupment. With this approach, we are the largest music financing service provider in the industry.

We currently serve thousands of music industry professionals in 14 countries and growing, from emerging artists and rising stars to GRAMMY-Award winners in every genre. Our customer portfolio includes hundreds of thousands of songs and streams that include credits by Selena Gomez, Ariana Grande, Bad Bunny, The Fugees, Alicia Keys, Zac Brown Band, Beyonce, Bonnie Raitt, Alison Krauss, Kenny Loggins, Smokey Robinson, Willie Nelson, The Black Crowes, Blondie, Kool & The Gang, Isaac Hayes, Solange, and so many more.

About the role:

Act in a supportive role for senior members of the Sales Team (“Royalty Specialists”) and the Managing Director of Sales, that will lead to an increase in production, timely tracking and monitoring of leads, and an elevated customer experience.

Primary Responsibilities:

• Track and keep current all sales-related activities in the company CRM system
• Schedule pitch / closing calls
• Attend weekly Sales Meeting
• Support senior Royalty Specialists as measured in production from 2022
• Outreach to Royalty Specialist’s existing customer base to maintain relationships and drive repeat business / referrals
• Perform administrative outreach as needed
• Assist with deal related “pending items” to ensure effective funding timelines
• Cultivate a positive customer experience by working with music Creatives and their key influencers (managers, lawyers, business managers, etc.,) to ensure all deliverables are reviewed and addressed promptly
• Submit repeat deal (“upsize”) requests
• Handle downloading of PDF/CSV statements and files for review and submission
• Handle 2FA by working with customers to schedule access to their account(s)
• Document collection both in the form of initial contact and/or follow-up
• Enter lists from events and send follow-up emails
• Field calls and ensure same-day responses as needed

Experience:

• Experience with CRM systems and maintaining accurate records
• Ability to work collaboratively and support senior team members
• Proven track record of delivering excellent customer service
• Detail-oriented with a commitment to accuracy
• Strong communication skills and ability to handle phone calls
• Previous sales support or administrative experience preferred
• Strong organizational and multitasking skills

Qualifications:

• Self-motivated and adaptable
• Previous music industry or similar roles experience a plus
• Strong problem-solving and time management skills
• Willingness to learn and stay updated on industry trends
• Positive attitude and team player mentality
• Proficiency in Microsoft Office Suite and CRM software

Why work with us?

• We work hard, look out for each other, and take time to enjoy company activities and outings
• “What’s not to love? We take care of the customers, and management takes care of us.
• We are passionate about the unique products and services we provide to the music community
• You will benefit from our excellent base pay with discretionary bonus, 401k with a match, outstanding medical, dental and vision plans, paid time off, and our modern new office space in an eco-friendly building
• Our employees describe our culture as a supportive environment, and love working here

Company Benefits:

We offer an industry leading benefits package that includes traditional benefits such as paid time off, health insurance, dental insurance, tax deferred retirement plans, and access to experts in preventative care. Plus, fun items such as access to GDMG University which is our training program that is led by entertainment, music, and other industry leaders and company events/excursions.

Additional Information:

Sound Royalties is a member company of the GoDigital Media Group that is committed to creating an inclusive work environment that reflects the diversity of our community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race (or traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religious creed (including religious dress and grooming practices), color, national origin, ancestry, physical disability, mental disability, reproductive health decision-making, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity, gender expression, age (40 and over), sexual orientation, veteran or military status.