Chat Specialist Jobs

This is a remote opportunity.

REQUIREMENTS:

• Must have your own computer or laptop with a webcam, second monitor, microphone, and external mouse
• Computer must have a minimum of 8 GB of RAM, 64bit Operating System, and 8th Generation Intel Core (3 equivalent or higher)
• Quiet, dedicated work space free from distractions

- Able to attend 4 weeks of remote training, Tuesday - Saturday between the hours of 11:00 AM - 7:30 PM EDT

Gubagoo, an affiliate of Reynolds and Reynolds, is hiring for inbound chat operators. Our Chat Specialists provide individuals the ability to engage in online conversations to inquire about automotive and recreational vehicle sales, service, finance and general dealership questions. Our focus is to represent our dealer clients favorably online and to turn the experience into a lead so that our dealer clients can generate revenue from their website traffic.

Gubagoo is a relaxed, but professional and fun environment to work in. We are seeking positive and energetic people who understand the importance of great customer service and enjoy being on a computer and around technology.

RESPONSIBILITIES:

• Summarize interactions based on customer needs for client review
• Develop and maintain a knowledge base of the evolving products and services
• Handle a wide variety of customer inquiries via online chat
• Capture customer contact information for lead generation and client review
• Provide accurate information about the products and services via online chat
• Narrow down on appointment information to schedule appointments

QUALIFICATIONS:

• Previous experience in retail customer service or the automotive industry preferred but not necessary
• Excellent written and verbal communication skills
• Ability to adapt to change and enjoy a quick paced work environment
• Must be able to type at least 35 WPM, 40 and above preferred
• Strong ability to multitask is preferred, gaming experience is helpful
• Have a handle on basic internet and window based computer skills
• Positive and professional demeanor

Requirements:

• Able to attend 4 weeks of remote training, Tuesday - Saturday between the hours of 11am-7:30pm EDT
• Must have your own computer or laptop with a webcam, second monitor, microphone, and external mouse
• Must live within the state listed in the posting
• Must be able to type at least 35 WPM, 40 and above is preferred
• Quiet, dedicated work space free from distractions - this is a remote position