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Web Chat Service Specialist Jobs

Web Chat Agent (Onsite)
By Reynolds and Reynolds At , College Station, 77840
Previous experience in retail customer service
Possess basic internet and window based computer skills
Excellent written and verbal communication skills
This is not a remote position.
Must be able to type at least 35 WPM
Ability to adapt to change and enjoy a quick paced work environment
Web Chat Agents Jobs
By Mutual Realty, LLC At Chicago, IL, United States
Develop and maintain a knowledge base of the ever-evolving products and services
Previous experience in retail customer service or the automotive industry preferred but not necessary
Have a handle on basic internet and window based computer skills
Strong ability to multitask is preferred, gaming experience is helpful
Excellent written and verbal communication skills
Excellent customer service skills and ability to work in a fast paced environment
Project Chat Specialist Jobs
By banci banci At United States
Job Title: Remote Project ChatSpecialist
Customers will benefit from the successful candidate's prompt and accurate service
Other duties include analyzing customer interactions and, when needed, escalating complaints to the Online Chat Manager
You will answer to client live chats concerning website navigation issues, support requests, and general consumer concerns
You will also establish new consumer relationships in order to better understand and address their needs
- Health and dental insurance
Chat Specialist Jobs
By Percepta At Mississippi, United States
Time management and organizational skills to efficiently organize, plan, schedule, and execute telebusiness activities
Ability to build strong professional relationships and adapt approaches to different management styles
2-3 years of customer service experience, preferably in a contact center operations environment with digital communications.
Additional experience in customer service, and digital communications is a plus
Excellent customer service ability; use questioning skills to easily explore customer needs and concerns
Strong problem solving, troubleshooting experience.
Chat Specialist Jobs
By Percepta At North Carolina, United States
Time management and organizational skills to efficiently organize, plan, schedule, and execute telebusiness activities
Ability to build strong professional relationships and adapt approaches to different management styles
2-3 years of customer service experience, preferably in a contact center operations environment with digital communications.
Additional experience in customer service, and digital communications is a plus
Excellent customer service ability; use questioning skills to easily explore customer needs and concerns
Strong problem solving, troubleshooting experience.
Chat Specialist Jobs
By Percepta At Florida, United States
Time management and organizational skills to efficiently organize, plan, schedule, and execute telebusiness activities
Ability to build strong professional relationships and adapt approaches to different management styles
2-3 years of customer service experience, preferably in a contact center operations environment with digital communications.
Additional experience in customer service, and digital communications is a plus
Excellent customer service ability; use questioning skills to easily explore customer needs and concerns
Strong problem solving, troubleshooting experience.
Chat Specialist Jobs
By Percepta At Georgia, United States
Time management and organizational skills to efficiently organize, plan, schedule, and execute telebusiness activities
Ability to build strong professional relationships and adapt approaches to different management styles
2-3 years of customer service experience, preferably in a contact center operations environment with digital communications.
Additional experience in customer service, and digital communications is a plus
Excellent customer service ability; use questioning skills to easily explore customer needs and concerns
Strong problem solving, troubleshooting experience.
Chat Specialist Jobs
By Percepta At Michigan, United States
Time management and organizational skills to efficiently organize, plan, schedule, and execute telebusiness activities
Ability to build strong professional relationships and adapt approaches to different management styles
2-3 years of customer service experience, preferably in a contact center operations environment with digital communications.
Additional experience in customer service, and digital communications is a plus
Excellent customer service ability; use questioning skills to easily explore customer needs and concerns
Strong problem solving, troubleshooting experience.
Chat Specialist Jobs
By Percepta At South Carolina, United States
Time management and organizational skills to efficiently organize, plan, schedule, and execute telebusiness activities
Ability to build strong professional relationships and adapt approaches to different management styles
2-3 years of customer service experience, preferably in a contact center operations environment with digital communications.
Additional experience in customer service, and digital communications is a plus
Excellent customer service ability; use questioning skills to easily explore customer needs and concerns
Strong problem solving, troubleshooting experience.
Chat Specialist Jobs
By Percepta At Tennessee, United States
Time management and organizational skills to efficiently organize, plan, schedule, and execute telebusiness activities
Ability to build strong professional relationships and adapt approaches to different management styles
2-3 years of customer service experience, preferably in a contact center operations environment with digital communications.
Additional experience in customer service, and digital communications is a plus
Excellent customer service ability; use questioning skills to easily explore customer needs and concerns
Strong problem solving, troubleshooting experience.
Chat Specialist Jobs
By Reynolds and Reynolds At , Charleston, 25301, Wv $13 an hour
Develop and maintain a knowledge base of the evolving products and services
Previous experience in retail customer service or the automotive industry preferred but not necessary
Have a handle on basic internet and window based computer skills
Strong ability to multitask is preferred, gaming experience is helpful
Excellent written and verbal communication skills
Quiet, dedicated work space free from distractions - this is a remote position

Are you looking for an exciting opportunity to use your customer service skills to help people in a fast-paced environment? We are looking for a Web Chat Service Specialist to join our team and provide exceptional customer service to our customers. You will be responsible for responding to customer inquiries in a timely and professional manner, troubleshooting customer issues, and providing helpful solutions. If you have excellent communication skills and a passion for helping people, this could be the perfect job for you!

Overview A Web Chat Service Specialist is responsible for providing customer service and technical support to customers through web chat. The specialist is responsible for responding to customer inquiries, troubleshooting technical issues, and providing solutions to customer problems. Detailed Job Description The Web Chat Service Specialist is responsible for providing customer service and technical support to customers through web chat. The specialist will respond to customer inquiries, troubleshoot technical issues, and provide solutions to customer problems. The specialist will also provide customer service and technical support to customers via email, phone, and other communication channels. The specialist will be responsible for maintaining customer records, tracking customer interactions, and providing feedback to management. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot technical issues
• Knowledge of web chat software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in computer science, information technology, or related field
• At least two years of customer service experience
• Experience with web chat software
• Knowledge of customer service principles and practices
• Knowledge of web technologies
• Ability to work independently and as part of a team
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of web chat software
• Knowledge of web technologies
• Knowledge of customer service best practices
• Knowledge of customer service metrics
Job Experience
• At least two years of customer service experience
• Experience with web chat software
• Experience with customer service metrics
• Experience with customer service best practices
Job Responsibilities
• Respond to customer inquiries via web chat
• Troubleshoot technical issues
• Provide solutions to customer problems
• Maintain customer records
• Track customer interactions
• Provide feedback to management
• Provide customer service and technical support via email, phone, and other communication channels