Web Chat Agents Jobs

For inbound chat operators. Our Web Chat Agents provide individuals the ability to engage in online conversations to inquire about automotive and recreational vehicle sales, service, finance and general dealership questions. Our focus is to represent our dealer clients favorably online and to turn the experience into a lead so that our dealer clients can generate revenue from their website traffic.
Responsibilities

• Narrow down on appointment information to schedule appointments
• Capture customer contact information for lead generation and client review
• Provide accurate information about products and services via online chat
• Summarize interactions based on customer needs for client review
• Develop and maintain a knowledge base of the ever-evolving products and services
• Handle a wide variety of customer inquiries via online chat

Qualifications

• Positive and professional demeanor
• Ability to adapt to change and enjoy a quick paced work environment
• Have a handle on basic internet and window based computer skills
• Previous experience in retail customer service or the automotive industry preferred but not necessary
• Excellent written and verbal communication skills
• Must be able to type at least 35 WPM, 40 and above preferred
• Strong ability to multitask is preferred, gaming experience is helpful

Requirements

• Have a pleasant, patient and friendly attitude.
• You must be able to pass a background check.
• High School Diploma, GED, or equivalent certification.
• Fast typing skills a plus. Minimum 35wpm
• Excellent customer service skills and ability to work in a fast paced environment
• Experience in an office setting, customer interaction, call center or office customer service setting is preferred. 2+ years experience.
• Strong decision-making and analytical abilities.
• Fluent English both spoken and written.

Employment Type: Full-Time
Salary: $ 17.00 29.00 Per Hour