Catering Sales Manager -Palmer House A Hilton Hotel

The Palmer House is an icon of downtown Chicago for over 150 years and sits at the heart of the Theater District. We are looking for a Catering Sales Manager to join our team to handle all social & Local corporate groups up to 100 guests!

What will I be doing?

As Catering Sales Manager, you will be responsiblefor the development of market segment(s) including solicitation of new customer relationships, and negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience. Maintain existing relationships with corporate and social accounts. Fostering all internalcustomer relationships to ensure consistent, high level service throughout the pre-event, event, and post-event phases of events. Directs event logistics to affected departments and team members responsible for event execution. Serve as the primary contact and is responsible for his/her experience.

Position Summary

As a Team Member in this role, you will be responsible to:

• Selling and influencing both internal and external clients.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Demonstrate knowledge of job systems, products, booking systems, and processes.
• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• To organize, plan and prioritize your duties by developing plans and goals.

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What will it be like to work for Hilton?

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay (depending on hotel)
• Health insurance
• Uncapped Bonus potential quarterly
• Team Member Resource Groups
• Career growth and development
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Supportive parental leave
• Best-in-Class Paid Time Off (PTO)
• Recognition and rewards programs
• : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Go Hilton travel discount program