Catering Event Coordinator At The Cincinnati Zoo

We are looking for an experienced Event Coordinator to join our Cincinnati Zoo Team.
Starting at $16/$17 depending on experience
EVENT SALES COORDINATOR
SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.
SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.
The EventSales Coordinator will be responsible for all school group meals, birthday parties and the detailing and coordination of events passed on by the Catering & Events Sales Team. The Coordinator will organize, finalize details and adjust for any changes to the configuration of the event, communicating directly with the client. The Coordinator will plan, oversee and execute all catering and event services for groups, while meeting customer expectations and communicating effectively with the operations and culinary team.
Reporting Relationship
The Event Sales Coordinator reports directly to the Catering Sales Manager and/or Director of Catering & Events.
Job responsibilities included but at not limited to the following:

• Assist in the day-of staging of large Zoo Public Events.
• Responsible for detailing booked corporate events (weddings & after-hour celebrations) by effectively communicating with event clients.
• Assist the other event coordinator with day-of responsibilities at corporate picnics and daytime meetings.
• Support the Sales Staff with all office administrative duties, including running client payments, internal invoicing, and weekly reporting.

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Specific Responsibilities: *

• Ensure client contact and event information is accurately inputted into software on a daily basis.
• Answer calls and emails and direct them appropriately.
• Maintain a strong, positive relationship with the client.
• Respond in a timely manner, with availability and appropriate information, to all requests. Respond to client requests in a timely manner and take action to ensure client satisfaction.
• Other projects as assigned by management.
• Work professionally and respectfully with all vendors, clients, and other departments who may be involved in the event process.
• Communicate with corporate event clients to make appropriate decisions on items such as timeline, menu, room layout, etc., coordinate logistics, and collecting final payment.
• Vocational and Technical Skills: *Word, Excel, phone etiquette, and computer skills.
• Knowledge of menu planning, including the ability to guide selections and services.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Become proficient in the use of Caterease event software, follow procedures as set by the Sales Director, and always quality control any data that is inputted.
• Prepare for and attend the weekly sales meeting, having completed any of your action points from the previous meeting.
• Responsibly geared towards presenting a clean and welcoming experience for guests by upholding sanitation requirements.
• Interpersonal Skills: * Must be willing to work as a team, communicating with their own department, suppliers, and other departments of the location at all times. The job holder must have a confident yet assuring manner with clients at all times. Excellent oral and writing communication skills are required in order to make any client experience a success. The job holder must demonstrate the ability to remain flexible in a fast-paced environment and ability to work varied hours/days, including nights, weekends and holidays, as needed.
• Support all other departmental needs as requested from time to time by management.
• Plan, upsell and detail functions with corporate event clients including: space requirements, times, equipment, menus, themes, decorations, etc.
• Professionally troubleshoot any issues that arrive prior to or during the event.
• Ensure coordination of promotion material, ticket printing, and written agreement development is done in a timely manner for all event clients.

Social Responsibility and Culture

• Perform other tasks as deemed necessary.
• Supports SSA / Unit in driving community effort, engagement activities, and focus on opportunities of giving back.
• Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application.
• Promote an inclusive & supportive approach at the Unit.

Previous Experience

• One to Two years minimum catering sales and/or event planning experience in off-site catering, hotel or cultural attraction catering venue preferred.
• BEO knowledge and execution a must.
• All education backgrounds eligible, must be 18 or older.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The Company reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)
Compensation and Benefits

• Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education
• Meal Plan & Employee Discounts
• Training and Career Development
• Tuition Discount through Partnership College

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").
San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.