Case Management Assistant Jobs

The Case Management Assistant works in conjunction with the Case Management staff to assist in support of care coordination, discharge/transition planning and disease/injury management across all programs. This position fosters the patients' and families' independence, growth, and development through informed decision-making. In this rewarding and dynamic role, the Case Management Assistant has the opportunity to interact directly with patients and become an integral part of their recovery at Shepherd Center.

• Assists with the submission of clinical information at the direction of the CM when the need for a next level of care location has been identified.
• Collaborates with inter- and intra- departmental supervisory staff to ensure quality patient care, and functions within the scope of Shepherd Center's philosophy, policies and procedures.
• Coordinates the sharing of specific patient information with other provider members of the patient's plan of care.
• Serves as a resource person within the CM department, Shepherd Center and the community.
• Identifies community resources and supports family in selecting resources in their community in a timely manner.
• Performs various clerical tasks as requested by the CM.
• Provides ongoing resource assistance to consumers and their families.
• Initiates and maintains documentation, including system documentation.
• Supports advocacy for patients and their families by promoting high standards of patient care, participating in program evaluation and development and other designated department related tasks as identified.
• Works as a team with the assigned CM while working directly with patients, their families and providers on behalf of the Case Manager.
• Problem-solves and requests the input of the assigned CM as needed.

• Practices proper safety techniques in accordance with Center and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.
• Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process.

• High School Diploma or equivalent

• No professional certifications required.

• N/A

• N/A

• N/A

• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time or exerting up to 15 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

• No potential for exposure to blood and body fluids.