Call Scripter (It Dept)

This successful candidate in this entry level position will provide support for a variety of client/server & online systems, with a focus on agent call scripting. Daily responsibilities include performing basic analysis, design, development, reporting and data analysis for sites across the AnswerNet network in the US and Canada. This position will require participation in the technical design and functional specifications for new call scripts, enhancements, reporting and maintenance to existing call scripts. Our customers cover a wide range of industries, offering a great degree of variety in the applications we support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Utilize Call Scripter to create call center agent scripts.
• Performs other technical project duties as assigned.
• Work with internal technical teams and internal and external customers to define requirements, propose solutions, and negotiate timelines.
• Create and execute test plans, and work with internal users to obtain approvals.

MINIMUM QUALIFICATIONS

• Strong planning, organization, critical thinking, decision-making skills and problem-solving aptitude.
• Familiarity with Microsoft Office products, specifically Excel SOFT SKILLS
• Effective verbal and written communication skills that display an ability to explain and discuss complex analysis and programming issues in a manner that can be understood by non-technical persons.
• Ability to establish and maintain working relationships with peers, leadership and business partners.
• Organized and detail oriented, with an ability to manage multiple concurrent tasks.
• Ability to work in an extremely fast-paced, dynamic environment.
• Desire to acquire new skills and improve existing skills.
• Familiarity with queries and any relational database (e.g., MySQL, MS SQL Server, etc.).
• Professional experience with web scripting; HTML, CSS, JavaScript and Jquery
• Knowledge of Windows and web-based applications, basic networking and internet knowledge, software installation, support and troubleshooting.

LOCATION: 100% REMOTE. MUST WORK US HOURS.