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Call Center Representative - Remote / Office

Company

MedaTrax, inc.
Address Chicago, IL, United States
Employment type FULL_TIME
Salary
Category Administrative and Support Services
Expires 2023-05-30
Posted at 1 year ago
Job Description
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Build sustainable relationships and engage customers by taking the extra mile
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Meet personal/team qualitative and quantitative targets
  • Seize opportunities to upsell products when they arise
Requirements And Skills
  • Strong phone and verbal communication skills along with active listening
  • High school degree
  • Ability to multi-task, set priorities and manage time effectively
  • Previous experience in a customer support role
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Track record of over-achieving quota
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