Business Systems Analyst (Remote)

Company Description
At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

In a time of unprecedented expansion, we are seeking a Business System Analyst to work closely with both IT and the Sales & Marketing departments to understand business needs and opportunities to use technology to address objectives. This position will act as a liaison between IT and business teams to translate requirements, opportunities and project updates, as well as prioritize competing requests. The role will work on all Sales- and Marketing-related tools with an emphasis on Salesforce, Pardot and SessionM. The ideal candidate possess an analytical mind and is able to explain difficult conceptions to nontechnical users. Applicants also should be detail-oriented and have excellent organizational and communication skills. And we’re here to help you succeed—in 2022 Lakeshore earned its Great Place to Work® Certification™ and is proud to put its associates first.
A day in the office looks like this:

• Leading ongoing reviews of business processes and developing optimization strategies
• Assessing, resolving and delegating IT Service Desk tickets related to Sales and Marketing tools
• Managing solutions and requirements prioritization to deliver best value to stakeholders and the business
• Managing Sales & Marketing technical projects, developing agile project plans and monitoring performance
• Performing requirements analysis
• Serving as a liaison between IT and the Sales and Marketing departments
• Gathering critical information from meetings with various stakeholders and producing useful reports
• Prioritizing initiatives based on business needs and requirements
• Documenting and communicating the results of your efforts
• Conducting meetings and presentations to share ideas and findings
• Monitoring deliverables and ensuring timely, quality completion of projects
• Assisting with system support and maintenance, including maintaining user groups and permissions, testing newly implemented enhancements and software, and identifying areas of opportunity for system efficiencies
• Providing status updates to customers and stakeholders

Qualifications
Got the skills and experience? Here’s what we’re looking for:

• Ability to build strong relationships across both IT and business teams
• Service focus, operating with a sense of urgency
• Bachelor’s degree in computer science, information systems, software development or related field preferred
• Experience with Salesforce, Pardot and/or loyalty platforms preferred
• Strong communication skills
• Ability to thrive in a continuously evolving, fast-paced setting 
• 3-5 years of experience in business analysis, sales, marketing or a related field
• Proactive approach coupled with strong planning and organizational skills
• Exceptional analytical and conceptual thinking skills
• Self-motivation and organization with a demonstrated ability to proactively manage and prioritize multiple competing projects simultaneously
• Experience with cross-functional projects involving executive-level members as well as support staff
• Proficiency with Microsoft Office, including Outlook, Word and Excel 

Additional Information
And here’s our end of the bargain!

• 401(k) retirement plan with company contribution (because you will retire someday)
• Casual dress…and we really mean it
• Hourly: $33-$43.25 with an annual bonus of up to 10%
• Generous employee discount on products that make you smarter
• On-site preschool for our employees’ children
• On-site employee gym for all levels/fitness needs
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• Paid leave for new parents to support work/life balance and family bonding
• Flexible benefits—choose what you like, ignore the rest

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.
We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you.
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.
To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. INDRLL10