Business Service Officer Jobs

POSITION SUMMARY:

Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Business Service Officer (BSO) will report directly to the Complex Business Service Officer (CBSO) and is responsible for the supervision, management of Support Professionals and execution of all business and service functions within the assigned branches. Additional job responsibilities include facilitating communication and training for Service Professionals, partner with Complex Sales and Risk teams to ensure execution in all aspects of the business and further support the CBSO with delivering on service initiatives.

DUTIES and RESPONSIBILITIES:

People Management and Communication

• Promote a branch culture that’s consistent with the Firm’s core values, including championing diversity and inclusion
• Lead the Branch in executing the organization’s strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures
• Lead, mentor, and supervise a team of Support and Service Professionals
• Partner with CBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management and conflict resolution
• Identify Support Professional recognition opportunities within the complex through sharing of best practices, success stories and achievements
• Manage and oversee Support Professionals coverage for Financial Advisors in the Branch
• Promote cross-training, learning, development and recognition of Service and Support Professionals within the Complex
• Facilitate the interviewing, selection and onboarding of new hires, including newly recruited Financial Advisors and their Support Professionals
• Maintain strong relationships with key partners within the Branch, Complex, Region and Home Office including participation in team meetings, regional and national calls
• Consistently conduct Support Professional one-on-one meetings for coaching opportunities, career goal setting, job related activities, firm opportunities and team building; this includes meeting with Advisor teams to address service needs

Operational Oversight

• Manages travel and entertainment expenses for Advisors as well as other firm programs to manage budget tracking and forecasting with adherence to Firm policies
• Administer other duties as delegates by the Complex Business Service Officer
• Additional operational oversight may be required
• Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies
• Participate in national calls to lean about new platform changes, policy and procedure updates, share best practices and learn about other timely updates
• Facilitate and manage resolution of client inquiries/requests

EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:

Education and/or Experience

• Other licenses as required for the role or by management
• Bachelor’s degree required or equivalent education
• Previous industry experience
• Active Series 7, 8 (or 9 and 10), and 66 (or 63 and 65)

Knowledge/Skills

• Effective written and verbal communication skills
• Evidence of strong leadership and talent development capabilities
• Ability to prioritize and resolve complex needs and escalate as necessary
• Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies
• Previous supervisory experience preferred
• Strong attention to detail
• Exceptional conflict resolution skills
• Ability to think strategically
• Knowledge of Firm’s Risk & Compliance policies
• Ability to manage relationships, motivate and lead groups of people at various levels throughout the Complex
• Exceptional organizational and time management skills

Reports To:

• Complex Business Service Officer

Direct Reports:

• Support Professionals

Expected base pay rates for the role will be between $110,000 and $145,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).