Business Relationship Manager - Digits

• Staff working at a MSK New Jersey location must be up to date with COVID-19 vaccination, which includes having completed the primary COVID-19 vaccination series and booster once eligible as mandated by New Jersey State. All New Jersey staff not yet eligible for a booster must receive a booster within 3 weeks of becoming eligible as a condition of continued employment at MSK.

You Will:

• Enhance the customer experience, providing oversight for and consultation on change management efforts for high-impact, complex projects/enhancements coming from DigITs teams.
• Support business Ideation, providing earlier visibility to DigITs and an opportunity to stimulate, surface, and shape demand for existing or new capabilities and assets
• Engage with DigITs teams to share ongoing feedback from departments related to continuous improvement opportunities
• Assess perceptions of DigITs and promote its value proposition, key accomplishments, and plans that will add value to and/or impact their area
• Work across Product Management, Training, Enterprise Change Management & Departmental teams to improve our approach and the effectiveness of product launch
• Drive the establishment and adoption of a formal process for DigITs-led launches and collaborating with Agile SAFe teams to align communications and training across Digital Product releases
• Meet with department leadership and key stakeholders to address issues and resolve escalations, working to continuously improve processes where deficiencies are reported
• Act as a single point of contact and “Account Manager” for department leadership, fostering relationships by ensuring operational needs are met and strong working partnerships are maintained

You Are:

• Comfortable with ambiguity and able to navigate evolving business needs
• Able to derive value from relationship building and collaboration with diverse teams
• Passionate about delivering valuable results to end users
• Self-sufficient and resourceful

You Have:

• Excellent communication skills
• Experience working in a BRM function
• Proficiency in the Microsoft Office suite and other project management tools required
• Proven experience leading multiple, simultaneous complex initiatives in a fast-paced environment
• 7+ years of experience in customer-facing roles involving technology change management
• In-depth knowledge of the product management life cycle and proven experience with the deployment, adoption, and measurement of digital solutions in a scaled agile environment
• Solid understanding of clinical systems and clinical operations
• Outstanding relationship-building skills with demonstrated capability of managing stakeholder expectations, fostering relationships, and building new relationships at all levels
• Experience with Rally, Salesforce, ServiceNow, and/or similar enterprise applications preferred