Business Process Analyst Jobs

Summary: The Business Process Analyst reviews, analyzes, and evaluates user needs to create systems solutions that support overall business strategies. Documents system requirements, defines scope and objectives, and creates system specifications that drive system development, testing and implementation. Serves as the liaison between the various departmental teams and the IT department. The Business Process Analyst works with a team of highly skilled associates and managers to manage projects including client integration, new business transition as well as implementing new services and programs internally. A Business Process Analyst must have both business and technical expertise.

The primary responsibilities for this position further include performing training, webinars and demonstrations for web-based and mobile applications. The Business Process Analyst ensures smooth and timely transition of all new project implementations.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Create quality reporting, analysis and audits to measure the success of implementations.
• Serve as primary point of contact and effectively communicate with departments on the progress of implementations.
• Help ensure new system requirements/enhancements/changes are tested and delivered in a timely manner.
• Make recommendations for process/software enhancements.
• Create and maintain training documentation for business processes.
• Work cross functionally across different departments in the functional design, development, testing, implementation, and rollout of existing and new business processes.
• Perform additional duties as required and or requested.
• Conduct preliminary investigation for all new business process requests. Review requirements, specifications, test, support and training plans to ensure they are in line with business objectives on projects.
• Other tasks may include: support other project testing as needed, running reports and pulling data from the system for audits, making recommendations to the development team to improve the system.

Additionally the candidate must meet the following Education and/or Experience requirements:

• Bilingual in Spanish preferred
• Excellent oral and written English language communication skills
• Provide high level of customer service
• Strong mathematical skills
• High School Education required.
• Knowledge of .Net & SQL preferred but not required.
• Self-driven, “can do” attitude
• Good organizational skills
• Bachelor’s degree and/or equivalent work experience.
• Proficient in the Microsoft office suite of products.
• Strong technical knowledge
• Demonstrated project management skills: ability to manage multiple events, and tasks, and prioritize accordingly

This role has the following physical demands:

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk.
• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits: MSI offers a comprehensive benefits package that includes:

• Company-paid Short Term and Long Term disability;
• Referral, Holiday, and Annual Bonuses
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.
• Charitable donation matching programs
• Company-paid Life Insurance
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Annual pay increases
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions

Salary Range: $65,000-$88,000. Estimated annual pay for new hires generally ranges between $65,000-$88,000 or more, depending on experience, education level and annual bonuses.

About MSI: Founded in 1975, MSI is a leading supplier of flooring, countertop, wall tile, and hardscaping products in North America. Headquartered in Orange, California, MSI also maintains over 30 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of quartz, porcelain, ceramic, LVT, natural stone and glass products imported from over 36 countries on six continents.

Over the years, MSI has been the recipient of many prestigious awards including:

• Top 5 fastest growing companies - OC Business Journal
• Top Workplaces Award winner multiple times - Top Workplaces
• Supplier Diversity Award - Home Depot
• MSI Founder named the Entrepreneur of the Year - Ernst and Young
• #1 Flooring Distributor multiple years in a row - Floor Covering Weekly

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group.MSI provides reasonable accommodations for all employees and applicants.If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.