Business Office Manager (Senior Living)

The Lakes Assisted Living & Memory Care located in Banning is hiring a full-time business office manager to support their community.

• $66,560 - $81,120 annually / DOE
• Weekends may be required at various times or for events
• Full-time Salaried Position

Summary of Responsibilities

• Report any unusual incidents, or suspected Resident abuse immediately to the Executive Director/General Manager or Manager on Duty.
• Respond and assist with any resident, staff, guest, or community emergency.
• Observe all community safety policies and procedures
• Handle Worker’s Compensation, Incident Reports, and unemployment issues. Coordinate with Executive Director and the corporate office. This includes but is not limited to processing any wage reimbursement paperwork, tracking employees on leave due to medical/injury disability, work closely with the corporate office on medical deductions needed for employees while on leave.
• Any other duties as required by the Executive Director/General Manager or Manager on Duty.
• Uphold Mission, Philosophies, and Values.
• Maintaining Rent Roll, forward monthly and completed timely for review by Corporate staff, including monthly extra charges report (tray charges, ancillary services, etc.).
• Maintain a professional caring approach when dealing with residents, families, staff, visitors, vendors, and the general public.
• Update resident /visitor kiosk as needed.
• Serve on facility committees as assigned.
• Participate in the Manager on Duty program as required.
• Maintain Alert Media including the adding/removal of employees, residents, and family members.
• Process Check Requests.
• Monthly Long Term care forms and billing to appropriate long-term care companies in a timely manner.
• Oversee Master Forms to ensure consistency and compliance.
• Order employee name badges and business cards.
• 22. Assist with special events as needed.
• Prepare payroll to include new employee paperwork and change forms. Manage staff benefits.
• Update resident records in Eldermark as needed/required.
• Follow up on accounts receivable, documenting steps/actions taken while updating Executive Director as needed.
• Follow infection control procedures
• Initiate onboarding and ensure employee personnel files are accurate and complete for all new employees. Provide and coordinate training for all new staff orientations. Send required new hire documents to the payroll manager no later than 24 hours from orientation.
• Maintain Resident and Employee files in accordance with state/federal regulations, including vaccine records in an orderly fashion to be audited as required by regulatory agencies and Careage policies.
• Prepare accounts payable invoices for Executive Director/General Manager approval. Scans and files accounts payable in an orderly manner and maintains file systems for invoices.
• Hire, train, and supervise reception personnel. Design and implement a continuous training schedule for department employees. Take part in in-service education programs as assigned.
• Management of Petty Cash. Daily check deposits and weekly cash deposits.
• Maintain a professional appearance and report for work as scheduled and consistently demonstrate dependability and punctuality.
• Responsible for office systems equipment and supplies, including contact with vendors.

• Require dependability and must possess knowledge of safety practices.
• Must possess the ability to read, write and speak English.
• Continued education in record keeping or a related field preferred.
• A minimum of three years experience in record keeping, computer operations, budgets, and management is preferred.
• CPR and First Aid certification preferred.
• Capable of meeting all requirements that the state or other regulatory agencies may specify.
• Possess excellent oral, written and telephone communications skills.
• Be capable of making mature judgments.
• An Associates degree or higher is preferred

To help ensure the safety of Careage's vulnerable resident/patient populations, we require post-offer proof and/or completion of COVID-19 vaccination. Any requests to be exempted from these requirements will be reviewed and determined on a case-by-case basis.

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Why work with us?
Our employees are more than just coworkers – they are family – just like our residents! Working at The Lakes, you will be provided ample opportunities to grow both personally and professionally. You will also be working alongside individuals who share the same passion and commitment to providing exceptional healthcare, service, and life enrichment to our patients. Our culture is one that encourages, supports, and celebrates our diversity and looks to expand and build it constantly.

About The Lakes
The Lakes, located in the heart of Banning, and 30 minutes West of Palm Springs, is a resort-style retirement community where residents can enjoy quality care and maintenance-free living among a welcoming neighborhood of friends. The Lakes at Banning provides upscale accommodations, exceptional services and amenities, and industry-leading care with options for assisted living, memory care, and respite care. For more information visit, https://www.thelakesatbanning.com/

About Careage
Careage is a leading provider of senior-focused construction, management, and healthcare services throughout the United States. They are committed to providing exceptional services to a wide variety of clients, including hospitals, medical clinics, skilled nursing and post-acute rehabilitation facilities, Assisted Living Communities, Memory Care centers, and retirement communities. For more Careage news, go to www.careage.com