Business Improvement Manager-Porsche Grapevine

For 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Porsche Grapevine a truly special place!

We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand.

EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY!

• 401K Retirement Plan
• FREE Company Paid Life Insurance
• Vision
• Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2023)
• Paid Holidays/Vacation/Paid Time Off
• FREE Employee Assistance Program Support for all employees
• Dental
• Tuition and Tool Reimbursement

Our Avondale Porsche Grapevine's Business Improvement Manager contribute to the success of our variable operationsby leading the training of the sales staff and the management and utilization of technology to create both high quality lead generation and the successful execution of the sales process.

Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigsegg.

Training & Development

• Leads ongoing process execution training (One Touch, Service Drive Sales, Phone handling, and F&I process training)
• Trains SEMs on effective creation of appointments via phone, text and email
• Consistently trains on technologies that impact current processes with an emphasis on how to use those technologies to create quality opportunities and engaging client experiences
• Partners with Corporate Sales Trainer/Organizational Development team to ensure a cohesive training and onboarding experience for all new SEMs

Process Execution

• Conducts daily meetings to assist SEMs with improving results (save a deal, etc.)
• Conducts follow up calls/texts/emails with clients as noted in the Sales Follow Up process
• Conducts one-on-ones with the SEMs to create and implement effective individual business plans and provides ongoing training and mentoring
• Understands and assists with the execution of Avondale’s One Touch Sales Process
• Meets with clients as needed to assist in providing the proper sales experience for the client

Business Systems

• Serves as the expert and primary technical point of contact for usage of variable business systems
• Expands on opportunities to maximize full utilization of business systems for sales and process improvement; trains sales staff on the needed improvements
• Organizes meetings with systems partners in an effort to learn how to maximize the usage of each technology
• Helps to manage the intake, training and implementation of enhancements to Avondale’s Variable technology systems
• Manages the success and engagement of technologies through accountable reporting

Prospecting & Retention

• Partners with the Marketing team to align corporate digital messaging & strategies with initiatives at the store level
• Partners with SEMs to help them leverage review sites and social media to develop a professional online presence; provides ongoing training
• Partners with SEMs to help create effective retention and prospecting campaigns on an ongoing basis
• Partners with Variable Directors, technology partners and Business Development to lead prospecting and client retention efforts
• Helps to oversee Sales Experience Manager’s (SEMs) prospecting and owner follow-up efforts in CRM to ensure all clients are provided with an engaging ownership experience

ECommerce Sales Responsibilities

• Conducts follow-up communication for engaged and unsold internet leads
• Listens to phone calls and reviews Internet SEMs/SEMs communication daily; coaches team members
• Creates and executes strategies for increasing market share via online sales (in partnership with Marketing Dept., Sales Directors, and others as specified)
• Monitors online merchandising and executes timely photographs and descriptions; partners with Photo Vendor regularly
• Consistently conducts internet process, technology and product training; maintains a department eCommerce training calendar/schedule

EDUCATION And/or EXPERIENCE

Bachelor’s degree (B. A.) in Sales & Marketing from four-year college or university; or three to four

years related experience and/or training; or equivalent combination of education and experience is

Preferred

OTHER REQUIREMENTS

Operator's Driver’s License (must be insurable)

PHYSICAL DEMANDS

The employee must occasionally lift and/or move up to 25 pounds.