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Business Analyst Jobs

Company

Ztek Consulting
Address Richardson, TX, United States
Employment type FULL_TIME
Salary
Category Staffing and Recruiting
Expires 2023-06-08
Posted at 11 months ago
Job Description

Job Title: Business Analyst

Location: Richardson, TX

Duration: Full time

Pay rate: $55/k+ 10% Bonus.

In this role, you will support a US Banking client services remediation operations with reporting, data analytics and support management information system services.

Responsibilities

  • Create and develop and modification of excel based tools /Power BI
  • Creation of Daily/Weekly Monthly reports in adherence to process timelines.
  • Present in weekly status meetings with senior management to give an update on various reports, monitor the progress, highlight roadblocks or other challenges.
  • Provide reports related to business performance.
  • Assist Operations team to consolidate, track and report the status of Key deliverables.
  • Utilize experience working with MS Office (Excel/advanced excel), VBA Macros, Power BI reports.
  • Coordinate with various team to ensure availability of data.
  • Responsible for tracking process metrics, SLAs and driving improvement.
  • Lead meetings for the issue to drive resolution activities. Interactions with Shop/Customer Program Managers/Customers.
  • Liaison with key stakeholders to support new remediation deals.
  • Preparation of dashboards & variance analysis to assist operations.
  • Strong understanding of Banking Contact center and back-office Services, Banking customer remediation preferred.


Minimum qualifications

  • Prior experience working with POWER BI (Preferred-not mandatory)
  • Bachelor’s degree
  • Prior experience working with MS Office (Excel/advanced excel), Macros.
  • Excellent Data Analysis skills & Independent client handling & execution ability
  • Prior knowledge of handling reporting Applications is an added advantage.
  • Experience in Business and data Analytics
  • Excellent analytical, problem-solving techniques and communication skills.

Preferred qualifications

  • Previous Customer experience in the Banking Customer remediation is plus.

Sincerely

Shaik Ubaid

Ztek Consulting Inc.

Direct: 678-786-9603

Visit us on: http://www.ztek-inc.com/

Email: [email protected]