Business Analyst Jobs

The Massachusetts Executive Office of Health and Human Services (EOHHS) is the largest secretariat in MA state government, comprised of 16 agencies with over 20,000 employees statewide. EOHHS services directly touch the lives of slightly more than 1 in 4 residents in the Commonwealth — some of our most vulnerable children, youth, adults, and elders. EOHHS provides access to medical and behavioral health care, substance misuse treatment, long term services and support, and nutritional and financial benefits to those with low incomes. We connect elders, individuals with disabilities, and veterans with employment opportunities, housing, and supportive services. We steer troubled youth towards a more successful path and do everything possible to keep children in our child welfare system safe. We support individuals who are developmentally disabled, mentally ill, blind, deaf, or hard of hearing.

The EOHHS Information Technology Team (EHS-IT) is seeking to hire a highly motivated Business Analyst to join EHS-IT with primary focus on activities within the Department of Development Services Team (DDS). DDS supports individuals with intellectual and developmental disabilities including autism spectrum disorder to enhance opportunities to become fully engaged members of their community.

The Business Analyst will be responsible for supporting EOHHS applications that support the case management, clinical, and claiming business units for DDS. In this role, the Business Analyst will work with the existing Meditech system while also working with the team to implement and support the new Case Management, Clinical, and Claiming system (CMCCS). Both the Meditech system and the CMCCS are configurable systems. The Business Analyst will elicit business requirements, provide analysis, and create use cases and activity diagrams or workflows to translate business requirements into system requirements. Additionally, the incumbent of this role will configure the Meditech and / or CMCCS systems as much as those systems allow to implement new data screens, reports, and workflows. This incumbent is also responsible for understanding the underlying data elements, policy, and operations functions and the impact of changes in those areas to the case management, clinical, and claiming systems. The incumbent will resolve help desk tickets, communicate with DDS, EHS IT, EOTSS and Vendor/Consultant staff, be part of the Agile/Scrum team, and work directly with a project lead to support the applications. This incumbent will also be expected to take the lead on some smaller projects to coordinate tasks as needed.

The primary work location for this role will be at 1000 Washington St., Boston, Massachusetts 02118. The work schedule for this position is Monday thru Friday, 8:00AM to 4:00PM. Occasional travel to the DDS area and regional Massachusetts offices may be required. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.

Responsibilities:

• Responsible for determining operational objectives by studying business functions, gathering information, evaluating output requirements and formats.
• Designing new computer processes by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications.
• Provide business analyst activities as well as host training sessions, drafting documentation, and providing some administrative support.
• Participate in the preparation and execution of testing plans and/or test criteria.
• Act as a liaison between business/community users and the DDS development team to gather, elicit, and document the Scope, Requirements, Use cases/User stories, and other technical documentation.
• Prepare or oversee the preparation of implementation plans; user training guides and/or documentation as required.
• Work with an assigned lead by participating in all phases of the project life cycle following the Scale Agile Framework (SAFe) hybrid.
• Provide ad hoc and project-based reporting queries/analysis as needed.
• Prepare gap analysis deliverables and process flow diagrams.
• Identify, communicate, and facilitate resolution to any production support, user requests, or triaged Helpdesk tickets.
• Participate in release meetings for maintenance and development projects to ensure all platform requirements are met.
• Identify risks, potential scope creeps, and escalate issues to the client and management.
• Ensure that testing is performed that will validate quality, reliability, and completeness of the business services being deployed.
• Perform Integration, Regression, and assist with User Acceptance testing.

Preferred Knowledge, Skills, & Abilities:

• Hands-on experience in managing escalated issues and dispute resolution of any components of a project with the ability to understand when to escalate issues to senior management.
• Azure DevOps experience and/or Azure Active Directory integration is a plus.
• Methodical and able to follow documented procedures and instructions.
• Understanding of relational databases and data models is a plus.
• Resourceful and creative problem-solving and critical-thinking skills with excellent innovation and facilitation skills.
• Three (3) years of Business Analysis experience within large IT system development project(s).
• Prior Government or Healthcare experience is preferred, but not required.
• Ability to understand customer requirements, normalize them against current standards and present back a solution that fits the needs of the user while maintaining standards.
• Ability to execute SQL queries for results verification is a plus.
• Strong written and oral communication skills with the ability to clearly communicate and provide support to both technical and non-technical audiences.
• Ability to work independently as well as in a team-orientated, collaborative, and ever-changing technical environment.
• Minimum four (4) years of experience working in IT environments; Business Analysis, Project Management, or other related experience.
• Hands-on experience effectively using MS Office tools including Visio, Word, Excel, and PowerPoint.
• Highly organized and able to maintain detailed documentation on processes, standards, and projects.
• Understanding and knowledge of Agile methodology and the software development life cycle (SDLC).

Education and Certifications:

• Scrum Master Certification or Scrum Product Owner Certification is preferred, but not required.
• Bachelor’s Degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience.

Pre-Offer Process:

Recommended candidates must successfully complete pre-employment screening which includes:

• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori
• Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppc-abuser-registry
• National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check.
• Https://www.mass.gov/lists/dds-fingerprint-background-checks

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided the selected candidate(s) is subject to the Massachusetts Public Records law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.

For questions regarding this requisition, please contact Executive Office of Health and Human Services Human Resources at 1 (800) 510-4122 Ext. #2.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!