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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Global Merchant Services (GMS) is the merchant acquirer, processor and marketing partner for the millions of merchants around the world who accept American Express Cards.

The incumbent is part of the U.S. Merchant Services Strategy, Planning and Analytics team, and will support the Client Management teams in the U.S. This position will be responsible for reporting and analyzing U.S. business performance metrics, supporting planning & target setting activities, providing ad-hoc analysis and implementing strategical initiatives. The Strategy, Planning and Analytics team also enables U.S. Client Management (CLM) teams to be more effective by helping them manage their performance and by identifying opportunities for improvement through consistent and accurate reporting, analytics and process management.

This is an excellent opportunity for an individual to gain deep knowledge of the Merchant business while building strong relationships with key stakeholders and partners to evolve Client Management reporting and to develop new and insightful analysis. This Analyst should have strong technical and analytical skills, be detail oriented and should be comfortable collaborating with internal customers

Specific Responsibilities:

• Collaborate with key business partners throughout GMS MS-U.S. (e.g. Regional GMs, Client Management SVPs/VPs, Pricing, Finance) to create target Strategy framework and KPI targets.
• Manage the target setting process for all markets and merchants across US, working with key stakeholders and leaders in Client Management and GS&C for U.S.
• Assist in the evaluation of current reporting, identifying opportunities to drive automation, eliminate redundancies and address reporting gaps.
• Proactively consult with key stakeholders to develop strategies, measurement and analysis methodologies and applications to evaluate the effectiveness of new strategies and tactics to address key business needs.
• Support annual processes such as forecasting, planning, target setting and scorecard processes.
• Undertake in-depth analysis of key business performance metrics, highlighting trends and identifying implications and opportunities for the business
• Partner and align with various teams including other Regional Planning & Reporting Teams, Finance, Pricing and other GMS teams to ensure consistency.

Minimum Qualifications

• Strong relationship-building skills
• Strong service ethos and willingness to support prompt issue resolution in a global environment
• Analytical skills, with the ability to interpret data, provide meaningful insights and deliver relevant analyses
• Minimum 2 years business experience required
• Tableau dashboard development experience a plus
• Advanced Microsoft Excel skills
• Undergraduate degree required; MBA or similar advanced degree preferred
• Reporting experience where the audience spans from middle-management to senior leadership a plus
• Ability to be flexible and adapt to changing business needs and priorities
• Previous financial industry experience preferred
• Strong focus on detail and delivery excellence
• Excellent communication and collaboration skills
• PowerPoint skills a plus
• Ability to meet time sensitive senior leadership requests
• Comfortable with a high paced, changing environment with multiple priorities.
• Programming expertise using SAS, Python and/or Hive a plus
• Problem solving and project management skills

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Free financial coaching and financial well-being support
• Bonus incentives
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
• 6% Company Match on retirement savings plan
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Competitive base salaries

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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