Broker Center Agent Jobs

The Commercial Service Representative (CSR) reports to the Commercial Business Service Center Manager and fields phone and written inquiries from Members, Small Group and Brokers. The CSR also works with the Service Center Manager and Service Center Liaisons to address service projects as required (e.g., claim, billing, membership, premium reconciliation). This role demonstrates the highest standard of quality service, commitment and courtesy in dealing with both internal and external customers.
Provide high quality on-line and telephone assistance to all Customers - Members, Small Groups and Brokers; and Providers as required (e.g., Claim audits)
Provide high quality handling of customer inquiries, via mail, e-mail and on-line inquiries and chat sessions.
Resolve inquiries and issues relating to all aspects of commercial business: Member questions and issues regarding eligibility, benefits claims, process and product questions and various other Member support functions.
Small Group questions and issues regarding group credentialing, member rosters and eligibility, premium bills, premium payments and reconciliation and service-related project.
Broker questions and issues regarding Broker commissions, group credentialing, member rosters and eligibility, premium bills, payments and service-related project
Make recommendations to management concerning problems, problem trends and process improvement.
Maintain an open exchange of information with internal and external customers.
Attend meetings as the business requires.
Work a flexible schedule, nights, weekends, holidays, and/or overtime with limited notice.
Build sustainable relationships of trust through open and interactive communication with internal customers.
Required to multi-task, prioritize, and manage time effectively.
Provide support and shadowing to new staff.
Work with Quality Assurance team to understand, track and trend quality performance issues.
Additional duties as assigned by the management team.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.
EEO Law Poster and Supplement
All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.
Hiring Range*:
Greater New York City Area (NY, NJ, CT residents): $46,200 - $62,400
All Other Locations (within approved locations): $40,100 - $58,240
As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.
In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

• The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.