Call Center Agent Jobs

Description

Benefits:

• FREE unlimited access to all Six Flags Theme Parks
• Leadership and growth opportunities
• Exclusive employee only events
• Flexible scheduling
• Discounted partnerships with local businesses
• Discounts on food and merchandise
• Real world experience
• Workplace built on FUN!

Essential Duties and Responsibilities:

• Attend to correspondence receipts
• Be up-to-date on current offerings within hotel, waterpark, and local area
• Prepare daily arrivals, inclusive of daily memos
• Handle Gift Certificate inquiries, sales, and processing
• Complete call-tracking sheets
• Run arrivals for current day
• Respond to brochure requests
• Input rooming lists
• Answer room reservation calls and be prepared to give rates and describe rooms and various packages
• Print confirmations for guests, check over for accuracy, and mail out
• Be up-to-date of all special event packages and rates
• Process advanced deposits
• Research daily reservations/refunds
• Be aware of availability of Hotel for current day verses competing hotels and their rates
• Be sure supplies and equipment is adequate and organized

Skills and Qualifications:

• Knowledgeable of property and waterpark information
• Computer experience
• Must be able to work weekends, holidays, and other shifts as necessary
• Ability to share all possible hotel and waterpark knowledge as trained
• Possess organizational skills and attention to detail
• Basic knowledge of OPERA System preferred
• Should have an enthusiastic and service-oriented attitude
• Ability to handle multiple tasks in a fast paced environment
• High School diploma or equivalent
• Must be able to speak, understand, read and write English
• Prior customer services experience required

Other Functions: All other duties assigned or necessary to support the resort as a whole

If you are able to answer "YES" to all of the following questions, please continue the application process by clicking "Apply"

• Within the last 90 days, can you state that you have not used illegal or social drugs (excluding marijuana), such as MDMA (Molly), cocaine and crystal methamphetamine?
• Are you able to perform the essential functions of the job for which you are applying with or without reasonable accommodation?
• I am willing to agree that future text messages relating to Six Flags, Inc., including company news, job posting application status updates, and other information, may be sent on behalf of Six Flags, Inc. to the cell phone number I provide.
• Can you provide legal documentation establishing your identity and eligibility to be legally employed in the United States?