Brand Coordinator Jobs

Ayda Activewear seeks to brighten the world by bringing joy and wellness into the lives of our community through luxurious lifestyle products. The Brand Coordinator at Ayda Brands reports to the COO and is an organized, driven, digitally savvy, curious entrepreneur that is obsessed with the customer experience and has a unique passion for fashion, e-commerce, marketing, event marketing, social media, and community management.

As the Ayda Activewear brand coordinator, you will bring joy to our customers on both online and offline platforms. You’ll help manage customer requests and inquiries through digital channels, and coordinate marketing campaigns both digitally and physically supporting the founder, Chief Product Officer, and the Head of Direct to Consumer. You’ll work closely with some of the most talented agencies, creators, and contractors across marketing, social media, technology, and digital marketing to deliver excellent customer experiences to our users.

ESSENTIAL DUTIES & RESPONSIBILITIES

Online: Community Management, Customer Experience & E-Commerce Coordination

• Assist the Head of Direct to Consumer to ensure that the brand’s ecommerce website is optimized for the customer.
• Assist with content development, including coordination of photoshoots, videoshoots, and copywriting in collaboration with agencies and creators.
• Administer customer orders and accounts to ensure customer happiness and satisfaction standards are upheld.
• Tackle customer service requests across digital channels, including resolving customer issues and and addressing customer feedback.
• Meet the customer where they are by managing community communications across social media and digital platforms.

Offline: Brand Marketing & Event Coordination

• Assist with VIP programs, including celebrity and influencer outreach, gifting, and engagement.
• Assist the Chief Product Officer with product development coordination, including design and sample management.
• Assist with the execution of brand marketing activations, including marketing events, partnerships and pop ups in destinations worldwide.

CHARACTERISTICS

• Critical thinker: you generate ideas and build solutions to the problems you encounter. You figure it out and get it done.
• A customer-obsessed professional with a unique love of community management and empathy for the customer.
• Demonstrate bias for action and drive to move quickly and act proactively.
• A love for luxury fashion and premium brands in the activewear, fashion, or consumer products space.
• A strong understanding of social media platforms including instagram and tik tok.
• A self-starter with a positive, problem-solving attitude.
• Flexible and adaptive, you are comfortable in a changing business environment and can intake new insights and adjust.

EXPERIENCE

• Must be in Los Angeles Area. This is not a remote position
• Organized, creative, analytical, and detail oriented.
• Familiarity with the fashion, luxury, or consumer products industries.
• Proficient in Microsoft Office (Excel, Word, Powerpoint), Google Suite (Sheets, Docs, Presentations) or similar software.
• A knowledge of social media, digital marketing, event marketing and/or ecommerce.
• Experience managing, executing or participating in marketing campaigns such as events, pop ups, activations, or street teams.
• Familiarity with workflow or project management software (JIRA, monday.com, Trello).
• Some international travel required
• Must be available to occasionally travel and work weekend and evening hours.
• Associates or bachelor’s degree preferred.
• 1-3 years of working experience in a coordination, customer service or in a customer facing role.
• Familiarity or working experience with e-commerce platforms (like Shopify or Magento) preferred.
• Excellent verbal and written communication skills.
• Strong project management skills.