Branch Manager Jobs

Position Purpose

The Branch Manager is responsible for performing and directing customer service and operational duties conducted within the branch office. This position ensures the consistent delivery of excellent customer service by the branch staff. The Branch Manager trains, coaches, and supervises the branch staff to ensure that customer service, operations, sales, and relationship activities are conducted in accordance with Bank policies and procedures. The Branch Manager fosters a collaborative partnership with Business Bankers and Commercial Lenders to support the acquisition of new deposit relationships to the Bank resulting from their business development activities. This position also ensures all functions conducted within the Branch are in full compliance with all bank and regulatory standards as measured by branch and compliance audits and security reviews.

Position Responsibilities

• Provide Business Bankers and Commercial Lenders with sales and service support.
• Manage the performance of the team and conducts performance reviews within the processes of the Bank.
• Develop and maintain internal and external referral sources to help in the acquisition of new business.
• Ensure staff members work production meets both internal and external customer’s expected deadlines and standards. The level of quality should be consistent with the bank's culture and measured by customer compliments/complaints.
• Achieve assigned sales goals.
• Supervise, train, and develop staff to meet the strategic objectives of the Bank in customer service, operational and compliance soundness.
• Lead and inspire a vision to align the branch team to the organization’s goals and objectives.
• Ensure Branch staff comply with all aspects of the Bank Secrecy Act and related regulations by completing required reports, reporting suspicious activity to the BSA Officer and properly performing daily tasks designed to support the Bank’s compliance with these rules.
• Conduct required audits and reviews to ensure the branch is in compliance with Bank policies and procedures.
• Perform teller functions as required to assure quality customer service.
• Maintain current knowledge of Bank’s products and services and ensure branch staff is proficient in this area.
• Oversee the branch operations including resolving problems, approving transactions, and authorizing exceptions and/or adjustments.
• Provide consistent and on-going coaching of staff to achieve performance results.
• Promote and sustain an atmosphere of quality customer service behaviors by all staff members in all areas of service delivery.
• Direct and coordinate sales and outreach activities of self and staff to expand existing customer relationships with the Bank.
• Develop and maintain positive working relationships with other teams within Capital Bank.
• Direct and coordinate all activities to achieve operational goals and objectives within the branch.
• Ensure all transactions, account openings, and branch operations function in alignment with Bank policies and procedures.

Minimum Education and Experience

• 5 years of experience working in the financial services industry.
• 2-3 years of Branch management experience in a bank or credit union.
• Bachelor's degree in relevant field preferred; or 2 years college and equivalent work experience.

Technical Knowledge and Skills

• Proficient in Microsoft Word & Excel
• Strong knowledge of banking policies, procedures, and regulations.
• Excellent verbal and written communication skills

Supporting Businesses. Helping People. Strengthening Communities.
Capital Bank, N.A. is an E-Verify, Affirmative Action and Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)