Box Office Entertainment Rep - Part Time - Northfield Park

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

POSITION PURPOSE:

It is primary responsibility of the Ticketing Representative to perform a variety of duties including ticket sales to all properties, for internal shows, events, exhibits, and attractions. The Representative will provide exceptional guest service, exceed guest expectations, cash handling, and service recovery.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Perform ticket verification prior to entry in exhibit and events
• Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guests
• Utilize and balance a cash drawer and ticket sales with various tender types
• Resolve guest complaints within the scope of authority
• Answer multi-line telephones using proper etiquette
• Provide educated answers to guest questions, and able to furnish detailed information regarding property facilities and services
• Interpret and operate numerous computer and ticketing systems with accuracy

KNOWLEDGE, SKILLS, AND ABILITIES:

• Effectively communicate in English, in both written and oral forms
• Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts
• Effectively manage multiple tasks under pressure of deadlines in fast pace environment
• Able to take initiative and exhibit flexibility