Boss Shop Customer Service/Sales Associate

JOIN OUR TEAM!

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Boss Truck Shops is looking for Customer Service/Sales Associates!

Whether you are looking to start your career, or you are an experienced service industry veteran, Boss Shop has a spot for you! Boss Shops is an industry leader with clearly defined career paths.

Boss Shops has many benefits to offer you that you will not find anywhere else like

• Short and long term disability insurance
• On-demand pay with PayActiv (access to earned but not yet paid wages)
• Life insurance
• 4 week training program
• 401K and matching contributions
• Health, dental and vision insurance
• Vacation after six months
• And much more!
• A clearly defined path for growth

Boss Truck Shop offers on-demand pay (access to earned but not yet paid wages) through

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This year we also have our brand new Training Programs! Boss Shops can offer you everything you need to start; or continue your career in the Diesel Repair Industry!

Are you ready to work for an employer that cares about its employees? Come and work for a company that is willing to invest in your training and provides a clear path for growth!

Come and join the Boss Shop Team!

The Customer Services/Sales Associate is an entry level position responsible for greeting customers and determining if the shop can fulfill their requests or needs.

• Provides accurate estimates and wait times.
• Maintains organization and cleanliness of the parts area.
• Documents all disclaimers on repair orders to avoid warranty claims.
• Orders all parts and supplies as directed by the Manager.
• Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
• Responsible for National Account billing and receivables.
• Assigns work to all technicians within the guidelines of Bosselman.
• Ensures completed shop tickets are properly billed and collected after work is performed.
• Maintains a complete understanding and use of FleetCross/Motor for accurate labor times.
• Obtains approval from customers/companies prior to writing repair orders, and when additional work is needed for current repairs or when estimates will be exceeded by more than 10% of the total.
• Completes the onsite SW Training Program.
• Maintains organizational control of work in progress and work waiting to be done.
• Stays current on all LMS training.
• Responsible for cash register accuracy.
• Identifies work required and writes detailed description of work required.
• Reports all unresolved customer complaints to Manager.
• Obtains all purchase orders prior to finalizing repair order.
• Maintains a complete understanding of the Boss Shop Warranty process.
• Completes work orders by providing the necessary customer information, job description, labor, parts used, and any other additional notes.
• Ensures total customer satisfaction and the integrity of Bosselman.
• Balance and organizes shift paperwork in a timely manner.
• Reports for work in a timely manner when scheduled.
• Greets customers in a prompt, friendly manner.
• Develops communication with customers to identify their needs or concerns, and also to sell additional products and/or services.

Additional Job Duties

• Assists with other duties as assigned.

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Education and/or Experience (include certs or licenses needed)

• Retail or guest service experience preferred.
• Valid driver's license and insurable to drive, preferred.

Minimum Qualifications

• Able to work the computer system efficiently.
• Able and willing to work cooperatively with other team members.
• Must be able to maintain working knowledge of parts inventory.
• Demonstrates excellent communication skills.
• Must possess a positive, enthusiastic attitude.
• Must be able to work holidays, weekends, and any shift needed.
• Must have reliable transportation and phone.
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Must be able to communicate in English. – IF APPLICABLE
• Ability to read, write and perform math skills.
• Must be flexible with the ability to adapt to change when required.

Physical Requirements The physical demands described here are representative of those that must be met by the Shop Sales Associate I to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

• The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, kneel, crouch or crawl.