Seasonal Sr. Sales Customer Service Associate

Come join our team this Season! We are looking for individuals to provide outstanding customer service, prepare large business orders for our Data Entry team, provide order confirmations and create invoices, and answer incoming business phone lines to generate new business leads, enter phone orders and make modifications/adjustments to existing orders. Other responsibilities will include customer call backs, responding to customer emails, generating tracking reports and other duties as needed. The ability to multi-task and comfortably navigate a variety of computer programs on multiple screens with a high degree of professionalism is required. Two weeks of training prior to working with customers.

• Applicant must successfully pass classroom training and meet all performance expectations.
• Knowledge of computer based-systems, Internet, and Microsoft Office applications (Outlook, Word, Excel, Teams) required.
• Customer service experience required
• Exceptional Customer Service
• Good verbal and written skills required.
• Meet and/or exceed assigned productivity goals on a regular basis
• Track all activity, contacts made on accounts, and updates in Salesforce.com and OMS where/when applicable.

Requirements:

Education and Experience:

• Strong organizational skills are required to meet changing business requirements and to effectively perform multiple tasks in a fast-paced environment.
• A flexible, positive “can do” attitude and a love for the service arena are required. Excellent verbal and written communication skills are required in order to interact professionally with business customers and co-workers.
• Must be able to handle a high volume of calls and have great telephone skills.
• Prior Corporate Sales, HD Call Center and/or Customer Service experience preferred.
• A demonstrated ability to work and contribute effectively in a team-oriented atmosphere is essential.
• High school diploma or equivalent.
• Must be able to work 40 hours per week with the probability of overtime during the peak holiday season and be flexible to work evenings and weekends.
• Knowledge of Outlook, Word and Excel is required.

Minimum System Requirements:

Network (internet):

• Download speed 5mbs
• Upload speed 3mbs (preferable a wired connection NOT wireless)
• Satellite Dish NOT acceptable

Preferred Hardware and Internet Service Speeds Specification Network (internet):

• Download speed Over 100mbs, Upload speed 10+mbs (with a wired connection NOT wireless)

Hardware (PC):

• Required: Mouse/touchpad and keyboard
• Required: 1024 x 768 resolution minimum on home monitors or screens, 2 screens
• 50GB available space on your Hard Drive
• Windows 10 operating system
• Required: Cellphone or landline (for DUO)
• NO Chromebook, iPad, tablet PCs, smart watches, smart phones etc.)
• Apple or Windows PC Laptop or Desktop computer
• Required: USB headset with mic (cordless NOT recommended)
• 8-32 Gigabytes of RAM
• 8th-10th Gen Intel or AMD Ryzen CPU (if you bought your pc/laptop in the last 2 years the CPU is most likely comparable to these suggestions)
• Current IOS or Windows 10 OS

INDWAH