Customer Service Associate Jobs

Our promotional marketing company is looking for a Customer Service Associate who can assist clients with product issues and help to maintain a high customer retention level. The Customer Service Associate will be responsible for addressing customer product issues and concerns with the company. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.

Responsibilities:

• Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
• Work on special short-term projects to offer customized support for new products or products at end-of-life
• Assist in creating ways for delivering excellent customer service to irate or problematic customers
• Monitor the customer satisfaction levels and develop methods for increasing them

Qualifications:

• High school diploma/GED required (College degree preferred)
• 2+ years experience in a customer service role
• Ability to work well in a team environment
• Proficiency with MS Office
• Strong sense of professionalism and discretion required

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