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Bilingual Customer Support Agent (Spanish And English Speaking)
Company | Olliv By CoinFlip |
Address | Chicago, IL, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Technology, Information and Internet,Financial Services |
Expires | 2023-06-29 |
Posted at | 11 months ago |
CoinFlip is a leading fintech company powered by cryptocurrency. Believing everyone deserves to participate in the new digital economy, the company operates one of the world’s largest networks of cryptocurrency ATMs — with over 4,000 active kiosks — as well as an over-the-counter trading desk. In 2022, CoinFlip became an international company by expanding into Canada , and launched CoinFlip Ventures , a new initiative designed to support start-up companies.
- Completing all expected training to continue to grow and validate their abilities
- Answering customer crypto questions
- Registering new users
- Supporting our ATM customer base via phone and chat
- Handling any functional questions regarding the usage of our terminals
- Validating customers who want to increase buy limits
- Other duties as assigned
- Adhering to all performance expectations documented in the Customer Support Confluence page
- Customer advocacy
- Willing to work a flexible schedule; as this position will require weekend and overnight hours
- Affinity for helping others and nurturing relationships
- Bilingual (Spanish and English)
- Empathy
- Problem solving
- Phone skills
- Keen attention to detail
- High School Diploma or equivalent required
- Troubleshooting and issue resolution
- Basic knowledge of cryptocurrency and blockchains
- General passion and knowledge of fintech and crypto
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