Spanish Speaking Customer Care Specialist Jobs

Supports key quality initiatives (e.g. MIPS, Care gap management) to impact clinical outcome measures.

Demonstrates knowledge of the NYULH Service Standards and incorporates into the performance of responsibilities.

Seeks, acquires and maintains current nursing knowledge and competence to fulfill responsibilities as FGP Ambulatory Nurse.

Maintains peripheral and central IV lines and manages complications with appropriate certification

Performs Care/Case management of a defined population via multi-disciplinary plan to coordinate/facilitate patient care as needed.

Provides information, counsel, and education to patients and families regarding test results and treatment plans as directed

Completing all expected training to continue to grow and validate their abilities

Basic knowledge of cryptocurrency and blockchains

General passion and knowledge of fintech and crypto

Supporting our ATM customer base via phone and chat

Validating customers who want to increase buy limits

Handling any functional questions regarding the usage of our terminals

A specialist should determine the merit of a request and whether a correction or education will be provided

Intermediate skills in Microsoft Office (Outlook, Word, Excel)

Type a minimum of 35 words per minute preferred. Symitar and 10-Key experience preferred.

Minimum of one year customer service or contact center experience required

Minimum of one year banking or other financial experience (i.e. titles, insurance, mortgage, etc.) preferred

PHYSICAL ABILITIES / WORKING CONDITIONS

Identifies specific issues with regards to patient inquiries, utilizing basic troubleshooting skills to resolve issues.

Associates/Bachelor’s degree in related field preferred or related experience.

Technical aptitude or experience troubleshooting complex systems.

Computer literacy with Microsoft Office experience.

Empathy for direct patient contact. Medical Experience a plus.

Customer Care - Technical Support Specialist - Bilingual Spanish + English - Remote

Notifies Delinquency Management of any manual reinstatement requests.

Prior call center, and hands-on customer contact experience is preferred.

Call distribution system experience is preferred.

Strong interpersonal skills, especially being assertive.

Excellent organizational skills with attention to detail.

Must be okay with working Pacific hours.