Bilingual Call Center Representative

Honda Mall of Georgia, a Penske Automotive Group dealership, is looking for a motivated individual to join our Service Call Center and help deliver extraordinary customer experiences.

JOIN OUR TEAM
At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Bilingual Call Center Representative, also known as a Business Development Center (BDC) Appointment Coordinator, you will promptly, professionally and courteously assist our customers in a call center environment communicating with customers via text, e-mail, or social media as assigned.

WHAT WE HAVE TO OFFER

• Values-driven culture built on integrity, professionalism, excellence and teamwork.
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."

WHAT WE ARE LOOKING FOR

• Bilingual in Spanish and English is required.
• Genuine interest in providing an exceptional customer experience.
• Prompt responses to internet inquiries with courtesy, accuracy and professionalism.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Excellent communication, interpersonal and organizational skills.

WHAT YOU CAN BRING TO THE TABLE

• Excellence: Provide an unparalleled level of expertise to support customers overall experience.
• Technical Expertise: Understand and use MS Office Suite, CRM and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.
• Commitment: Ensure our customers have a world-class experience at every step along their ownership journey.

APPLY WITH US!

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.