Collections Representative Jobs

Overview:

• Casual Dress Code
• Company Match for 401K contribution
• Competitive Salary of $20/hour and bonus incentive
• 12 weeks paid parental leave
• On-site Cafeteria
• Quarterly Volunteer Opportunities
• Fun Environment
• A culture of learning: Training and career development offered at every level. Plus, educational reimbursement for full-time employees.
• Family First Discount: Access to discounted prices on GM vehicles, accessories and more.
• Day one benefits: Access to health, dental and vision benefits on your first day
• Generous Paid Time Off (personal, vacation, sick, paid holidays)

Responsibilities:

• Perform other duties as assigned
• Ensure actions are in compliance with company policies and laws
• Make outbound and take inbound calls in a professional manner while keeping and improving customer relations
• Maximize productive time by utilizing effective time management skills
• Initiate contact with customers, authorized third parties and vendors to resolve accounts
• Execute day-to-day strategies and actively contribute to center performance objectives
• Conform with all company policies and procedures
• Pro-actively support goals and objectives that positively impact GM Financial's strategic alignment to create a customer for life
• Utilize collection tools appropriately
• Accurately and efficiently document collections and servicing activity in the appropriate system of record

Qualifications:

• Knowledge of effective customer service techniques
• Basic knowledge of the Automobile Industry
• Knowledge of Microsoft Office applications
• Knowledge of GM Financial's core business functions, policies and procedures
• Basic knowledge of state and federal laws (eg, repossession and bankruptcy)
• Understanding of the Fair Debt Collection Practices Act (FDCPA)

• Ability to handle multiple tasks and deadlines
• Ability to maintain effective working relationships and interact collaboratively with internal and external customers
• Commit to continuous improvement of business, customer and employee environments
• Ability to use appropriate analysis, judgment and logic when solving problems and making decisions
• Good verbal and written communication skills
• Detail oriented with accurate data entry skills
• Ability to maintain confidentiality
• Ability to negotiate effectively and apply effective questioning and listening skills

• High School Diploma or equivalent required
• Bachelor’s Degree preferred

• 0-2 years previous experience in collections or customer service preferred

Salary: The range for this role is: USD $14.57 to $24.71 per hour. At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education. This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits on day one of employment.