Bilingual Call Center Assistant Jobs

Demonstrate the ability and professionalism to interact with key management staff and clients both on the phone and in person.

Develop knowledge of standard credit union operation & credit union terms

Develop efficient navigation skills through credit union websites & the ROE

Develop knowledge of CU*BASE Loan Application Processing

Develop knowledge to provide daily support to Web Chat for both credit union and third-party accounts

Develop knowledge to provide daily support to electronic Bill Pay Systems as needed

Strong time management and organizational skillset

Excellent communication skills and strong analytical abilities (critical thinking and problem-solving skills)

1 to 3 years of experience in a high-volume inbound call center, collections, customer service, or retail environment

Superior level of attention to detail and proficiency de-escalating difficult customers using conflict resolution skills

Experience learning and /or using the following resources (ADP -payroll/ timekeeping; SLACK – Internal Messenger for team communication)

Competitive salary and benefits package

Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.

Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.

Genuine interest in providing an exceptional customer experience.

Excellent communication, interpersonal and organizational skills.

Commitment: Ensure our customers have a world-class experience at every step along their ownership journey.

Excellence: Provide an unparalleled level of expertise to support customers overall experience.

Data Entry to record customer information within our customer service database

Offer support and solutions to customers in accordance with the company's policies and call guidelines.

You have good listening skills and professional phone etiquette

Basic knowledge working with computers in a work environment

CGS is seeking Bilingual Customer Service Representatives, willing to work from home using your own device.

Engage with clients in a friendly and professional manner while actively listening to their concerns

Proficient computer skills and experience with customer relationship management (CRM) software.

High school diploma or equivalent; further education or relevant certifications are a plus.

Make outbound calls to follow up with customers, provide information, and offer assistance as required.

Follow call center scripts and guidelines while adapting responses to customers' unique situations, ensuring a personalized and engaging experience.

Collaborate with team members and other departments to resolve customer issues and improve overall customer experience.

Stay updated on industry trends, best practices, and product knowledge through ongoing training and professional development.

• Experience in team management and excellent communication skills to inspire and lead your team effectively.

• Experience in customer satisfaction and contact center management.

• Manage operations and handle any customer challenges that may arise, turning them into opportunities for growth.

• Strong analytical skills to identify opportunities for improvement and drive data-based decisions.

• Ability to work independently and remotely, delivering results with dedication and self-motivation.

• Excellent written and verbal communication skills, ensuring clear and professional interactions with customers and team members.

Work From Home Office Requirements

Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling

Two years of post-secondary education or higher

Instead of the above, two years of relevant work experience

Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up

Fluent in Spanish and English (verbal and written)

Work From Home Office Requirements

Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling

Two years of post-secondary education or higher

Instead of the above, two years of relevant work experience

Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up

Fluent in Spanish and English (verbal and written)

Work From Home Office Requirements

Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling

Two years of post-secondary education or higher

Instead of the above, two years of relevant work experience

Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up

Fluent in Spanish and English (verbal and written)

Work From Home Office Requirements

Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling

Two years of post-secondary education or higher

Instead of the above, two years of relevant work experience

Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up

Fluent in Spanish and English (verbal and written)

Work From Home Office Requirements

Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling

Two years of post-secondary education or higher

Instead of the above, two years of relevant work experience

Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up

Fluent in Spanish and English (verbal and written)

Work From Home Office Requirements

Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling

Two years of post-secondary education or higher

Instead of the above, two years of relevant work experience

Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up

Fluent in Spanish and English (verbal and written)

Work From Home Office Requirements

Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling

Two years of post-secondary education or higher

Instead of the above, two years of relevant work experience

Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up

Fluent in Spanish and English (verbal and written)

Work From Home Office Requirements

Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling

Two years of post-secondary education or higher

Instead of the above, two years of relevant work experience

Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up

Fluent in Spanish and English (verbal and written)

Work From Home Office Requirements

Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling

Two years of post-secondary education or higher

Instead of the above, two years of relevant work experience

Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up

Fluent in Spanish and English (verbal and written)

Work From Home Office Requirements

Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling

Two years of post-secondary education or higher

Instead of the above, two years of relevant work experience

Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up

Fluent in Spanish and English (verbal and written)

Work From Home Office Requirements

Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling

Two years of post-secondary education or higher

Instead of the above, two years of relevant work experience

Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up

Fluent in Spanish and English (verbal and written)

Work From Home Office Requirements

Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling

Two years of post-secondary education or higher

Instead of the above, two years of relevant work experience

Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up

Fluent in Spanish and English (verbal and written)

Work From Home Office Requirements

Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling

Two years of post-secondary education or higher

Instead of the above, two years of relevant work experience

Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up

Fluent in Spanish and English (verbal and written)

Understand and apply business rule requirements

Understand and apply investor requirements

Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.

Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.

Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.

Computer knowledge required - Proficient in Windows based environment