Bdc Representative (Internet Sales)

Do you have a love of motorcycles? We have a great opportunity! The Business Development Representative (BDR - Internet Sales) will be responsible for follow up on internet leads, inbound calls, unsold showroom traffic and targeted campaign customers. This role is also responsible for scheduling appointments from all lead sources and diligent follow up throughout the process.

Key Results Areas

• Sales Department Operations
• Customer Service

Major Duties and Responsibilities

1. Sales Department Operations

• Work with BDM and Sales Manager to ensure individual and department sales goals are met.
• Show each customer advantages of Seacoast Harley-Davidson, Harley-Davidson Shop of Rochester, Twin State Harley-Davidson, Big Moose Harley-Davidson and Boston Harley-Davidson versus other competitors.
• Responsible for managing leads and maintaining a minimum daily production expectation as far as call volume and scheduled appointments.
• Meeting dealership customer satisfaction standards.
• Provide a prompt, dependable, high quality experience to all customers in the motorcycle sales department.
• Follow up and set appointments for internet leads, phone ups and unsold showroom traffic from all four locations (Boston, Seacoast, Rochester, Big Moose, and Twin States H-D)
• Conduct business in a variety of traditional and non-traditional methods, such as email, telephone, text, chat and video.
• Follow procedures to ensure timely and proper completion of workflow in the CRM.

2. Customer Service

• Handle internet and phone leads quickly, and courteously.
• Ensure customers are properly qualified for needs, wants, and ability to buy.
• Reply/greet new customer inquiries immediately, in a courteous and friendly manner.
• Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.)
• Attend training sessions as assigned to maintain dealership performance standards.
• Practice a feature / benefit selling methodology so that all customers receive consistent treatment when doing business.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”. Pass all complaints on to the BDM.

3. Other Duties

• As Assigned

Supervisory Responsibilities

• None

Commitments

• Commitment to a smooth business development center sales process.
• Remain current with all Sales department training available by reviewing ProSell & P.A.C.E. tapes and attending seminars, workshops, and other related training programs assigned by the BDM.
• Be honest and fair in all business dealings.
• Must have a passion for the Motorcycle industry.
• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees GM and owner(s).
• Be prompt and available for flexible scheduling.
• Continually learn more about the products and services you sell. Stay current on motorcycle trends and selling features.

Qualifications & Job Requirements:

• High energy level.
• Must be able to work effectively with all areas of the dealership to maximize both the buying experience for the customer and the profitability of the dealership.
• Previous motorcycle sales experience, BDC experience preferred.
• Must be comfortable using scripts and word tracks.
• Proficiency with computer applications including e-mail, video, and CRM.
• Must be comfortable on the phone.
• Excellent follow-through skills
• Knowledge and experience with Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Candidate must be well organized and be able to multi-task.
• Exceptional verbal & written communication skills, and an enthusiastic attitude
• Must have the ability to get along with a broad customer base.

Physical Demands

• The noise level in the work environment is occasionally loud.
• Required to spend the majority of the day on your feet.
• Occasionally requires the ability to balance and push a 900 lb. motorcycle.

Working Conditions

• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.