Bdc Representative / Internet Sales Representative

Kernersville Chrysler Dodge Jeep's BDC Center is growing, and they are looking for Internet Sales Representatives to join their sales team.

BDC / Internet Sales Representatives will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls). BDC Representatives will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.

Job Responsibilities:

• Disclosing terms of sales with consumers and reviewing sales with dealership management
• Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance
• Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email or in person)
• Maintain an ongoing customer database to capture repeat business
• Schedule appointments with interested buyers for test drives and delivery of vehicles

Job Requirements

Successful BDC/Internet sales professionals have come from a variety of backgrounds. The ideal candidate has customer service and/or a general sales background of some sort, (electronics, appliances, real estate, B2B, marketing, etc.), a hard working professional with experience providing exceptional customer service and looking to make a career change, or a recent college graduate looking to pursue a career in sales.

• Sales experience is a plus, NOT required
• Excellent follow through and follow up skills
• Requires strong communication skills in order to work most effectively with customers
• Must be Internet savvy, have good computer skills and excellent organizational skills to help keep track of all sales leads and to keep the website data up-to-date
• Must be willing to submit to a background check
• Valid driver's license
• Must be willing to work evenings and weekends
• Previous customer service experience
• Previous call center and/or Internet sales experience a plus