Automotive Service Advisor Jobs

About Us
Peter Boulware Toyota is located in Tallahassee, Fl. Our community minded family business is dedicated to providing truly exceptional customer service and this spirit of service extends to our family of team members. We invest in every member of the team in multiple ways. We seek professionals who are committed to enhancing the pursuit and maintenance of transportation needs for all customers in a manner resulting in customers identifying Peter Boulware Toyota as their standard of service.
Summary
Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
What We Offer:

• Full benefits including voluntary short and long term disability, dental, health, vision
• Competitive pay plan
• Employee vehicle purchase program
• Southeast Toyota sales incentives & leisure trip opportunities
• Opportunity for internal promotion and career growth with company
• 401(k) retirement plan options with company match
• Paid Time Off
• Onsite professional sales training
• $50,000 company provided and funded life insurance

Responsibilities:

• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Maintains automotive records by recording problems and corrective actions planned.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

Requirements:

• One year professional Customer Service Experience.
• Proficiency with computers, mobile applications and technology.
• Ability to communicate complex technical concepts to customers.

Additional Preferred skills:

• Experience with any Toyota facility will be a plus
• Prior automobile technician experience
• A certification through the National Institute for Automotive Service Excellence
• Toyota certifications will be a plus
• Prior automobile sales experience
• Retail experience.
• Previous experience as an automotive Service Advisor and a working knowledge of automobiles.