Customer Service Representative / Dispatcher

Comfort Experts USA, Inc., serving Brevard, Indian River, St. Lucie, and Martin Counties in Florida, is looking to hire a full-time Customer Service Representative / Dispatcher. Are you friendly, organized, and great on the phone? Do you enjoy providing great customer service in a fast-paced office environment? Would you like to grow your career with an established and respected local company? This position earns a competitive wage, depending on experience. Our employees also enjoy a full benefits package, paid training, and full year-round work. If this sounds like the right opportunity for you, apply today!

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About Comfort Experts Usa, Inc.

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Established in 2000 as an owner-operated company, we have grown to a full-service air conditioning, heating, and indoor air quality company with dozens of service trucks serving Brevard, Indian River, St. Lucie, and Martin Counties. We provide service and maintenance for all makes and models of HVAC equipment, striving for excellent customer service and backing it with a 100% satisfaction guarantee. All of our installs and repairs are completed with the latest equipment and performed by skilled NATE-certified technicians and installers.

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We believe that the best way to provide excellent service and customer service is to reinvest in all of our employees and provide them with continuing education and training. We offer competitive pay, excellent benefits, and a positive work environment.

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A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE / DISPATCHER

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As a Customer Service Representative / Dispatcher, you arrive each day ready to ensure that our clients are being heard and receiving the best customer service possible. First and foremost, you act as a dispatcher. You receive incoming client calls and dispatch service calls to field technicians. Working hard to ensure maximum scheduling efficiency without compromising client satisfaction, you schedule calls to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You always keep clients updated and informed throughout the process. Additionally, you perform general customer service and perform basic office duties as needed. You enjoy interacting with our clients and technicians as well as keeping busy with a variety of tasks. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly!

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Qualifications For a Customer Service Representative / Dispatcher

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• Basic computer skills

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• Phone skills

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• Exceptional customer service skills

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Experience as a dispatcher is a plus. Familiarity with the HVAC industry would also be a plus but is not required. We can train the right person! Are you a highly motivated self-starter with great communication skills? Do you pay attention to detail? Are you organized and able to prioritize tasks effectively? Do you work well as part of a team? Are you calm, patient, and able to empathize with what others are experiencing? If so, then you might just be perfect for this Customer Service Representative / Dispatcher position!

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READY TO JOIN OUR HVAC OFFICE TEAM?

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We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this HVAC office position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

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Location: 32904 / 32958 / 34945 / 34997