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Automotive Service Manager Jobs

Company

AutoNation Toyota Pinellas Park
Address , Pinellas Park, 33781, Fl
Employment type FULL_TIME
Salary
Expires 2023-10-02
Posted at 9 months ago
Job Description
Overview:
Position Overview
The Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department. The service manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records. The Service Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer’s customer satisfaction index and for monitoring and improving customer satisfaction. The service manager also carries out this responsibility by building customer relationships, creating a good work environment and properly managing the assets of the department.

Who Would I Interact With?
This position interacts daily with Customers, Service Advisors, Technicians, Parts Associates, Parts Managers, Sales Managers and other store Associates, just to name a few.

What are the day-to-day responsibilities?
  • Assist in development of annual service budget for use in connection with annual sales forecast
  • Ensure that proper service sales techniques are being used
  • Collect accounts receivable for service work
  • Report to management any circumstances that compromise the integrity of the dealership
  • Hire, train, motivate, counsel and monitor the performance of all service department staff
  • Assist all subordinate service and sales personnel in all phases of their job descriptions
  • Establish and maintain a good working relationship with customers to encourage repeat referral business
  • Maintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basis
  • Communicate with customers before issues arise and get involved in escalated customer issues
  • Monitor staffing levels, compensation levels and department turnover
  • Properly document employee behavior that may result in punitive job actions such as termination
  • Obtain competitive bids on all tools, equipment, sublet repairs, supplies, ect…
  • Direct and schedule the activates of all department associates
  • Understand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, ect…
  • Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activates
  • Maintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals
  • Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other matters
  • Work with the parts department as appropriate to ensure proper stocking of high use parts
  • Quality check completed jobs
  • Maintain customer satisfaction index rating above that of manufacturer or dealership average
  • Ensure that all the necessary shop equipment is in proper working condition
  • Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly
  • Ensure that all required technical publications, periodicals, bulletins, ect… are obtained, kept up-to-date and properly maintained
  • Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately
  • Assure proper repair order flow to satisfy warranty/dealership/business office requirements
  • Serve as liaison with factory representatives in the absence of fixed operations or service director
  • Maintain reporting systems required by general manager, company and manufacturer
What are the requirements for this job?
  • Demonstrated customer service skills
  • Three to Five years of experience in an auto repair facility
  • Previous industry knowledge of overall operations, management and wholesale relations (preferred)
  • Ability to drive manual transmission vehicles
  • Proficient knowledge of dealership computer systems
  • Two plus years of supervisory experience
  • Must have a valid driver’s license
  • Excellent verbal and written communication and interpersonal skills
  • High School diploma or equivalent