Associate Policy Administrator Jobs

Symetra has an exciting opportunity to join our Agency Services team as an Associate Policy Administrator!
About The Role
In this position, you are responsible for supporting the new business and various customer service and contract administration functions to in-force Life, Disability and Voluntary Benefits. You’ll work within a team that provides service and support to Premium, Commission, Underwriting, Claims, and Field sales and service teams.
Responsibilities

• Build and maintain positive relationships with Symetra sales, field and home office service teams
• Participate in projects and training initiatives as assigned
• Manage daily work assignments and work within daily Service Level Agreements
• Handling and managing multiple enrollment file feeds for customers, to include file testing
• Excellent customer service skills and able to handle daily customer calls and emails
• Working within multiple applications and workflows to include identifying new ideas to enhance improved processes
• Process and analyze member updates for group life, disability and voluntary coverages with high level of daily transactions, which includes data entry and file uploads
• Ability to work with both internal and external partners and entails both verbal and written communication with policy holders, applicants and brokers on sensitive and personal information
• Obtain and maintain basic knowledge of products, processes, industry and company rules
• May be cross-trained to process and analyze Evidence of Insurability applications for group life and disability coverage following set guidelines for approval or declination with high level of daily transactions
• May be cross-trained to process and analyze Portability Continuation applications for group life coverage

What We Offer You
“If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work.” Cris H. - AVP Internal Sales, Training and Development
“Symetra is inclusive of all employees regardless of their personal differences.” Darrell J. - Actuary III
“Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions.” Felicia D. - Financial Reporting Lead Senior Analyst
Benefits And Perks
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Want more details? Check out our Symetra Benefits Overview
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Flexible full-time or hybrid telecommuting arrangements

Compensation
Hourly Range: $21.00 - $31.07 plus eligibility for annual bonus program
Your Education, Experience And Skills

• Multi-task and deliver results in a fast-paced, deadline-driven environment
• Detail orientation with a high level of accuracy and attention to detail
• Ability to communicate complex information effectively with internal and external partners, via email and phone call
• Microsoft Office product proficiency (excel at intermediate level +)
• Learn and apply a sophisticated system and set of rules and guides
• Demonstrate initiative and self-motivation skills
• Insurance knowledge strongly preferred
• 1+ years’ experience in a fast-paced team environment
• 1-2 years of data entry experience preferred
• Strong Planning, Prioritizing, Organizational skills

We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the industry. We’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.
We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
For more information about our careers visit www.symetra.com/careers.
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.