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Fulfillment Operations Project Manager
Company | Cisco Meraki |
Address | Chicago, IL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Computer Networking Products |
Expires | 2023-08-29 |
Posted at | 9 months ago |
Cisco Meraki is revolutionizing the way IT administrators manage their infrastructure by providing simple and secure cloud-managed solutions. With a large install base of customers and rich, multifaceted data sets, the potential for data analytics to improve business performance for both our customers and our own business is enormous!
- Implement process/technology projects, assignments, and some run-the-business functions for Meraki fulfillment, import/export compliance, inventory, and freight management partners.
- Own end-to-end responsibility for the agile/waterfall project management life cycle from discovery to project close.
- Develop and implement well-documented requirements, specifications, user stories, acceptance criteria, and test plans, with proactive risk and issues management.
- Develop a comprehensive understanding of all Meraki fulfillment business systems, plus SME knowledge in key functional areas (e.g. routing guide program, transactional testing, etc.)
- Test and supervise integrations within Cisco Meraki and with partners to ensure data passing and system data integrity; quick issue resolution.
- Develop and continuously improve operational processes and systems in partnership with other project managers, business/technical SMEs, and external partners, including 3PLs, carriers, and brokers.
- Lead workshops and recurring project team meetings to establish and maintain alignment to key decisions, timelines, and results.
- Perform quality data analysis of business performance trends and collect insights required to advise on decisions; offer data-driven recommendations, and lead execution with efficiency and accuracy.
- Able to travel domestically and internationally up to 15%.
- Must be technology savvy; ERP (Great Plans, Oracle), CRM (Salesforce), and PMS (JIRA) experience.
- 4-year college degree is required.
- Be curious and inquisitive; outstanding business insight with analytical and critical thinking skills; experience analyzing detailed datasets to identify risks and opportunities; Excel skills required.
- Must be authorized to work in the U.S. Position does not provide sponsorship.
- Excellent communication, teamwork, and interpersonal skills; experience working closely with developers, project managers, and multi-functional teams.
- Strong ability to work in a constantly evolving and growing environment.
- At least 3 years of work experience in an Operations or Supply Chain role, with project management experience in Fulfillment Operations or Supply Chain.
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