Associate Manager, Merchant Strategy & Operations - Restaurant Success

About The Team

The Restaurant Success Strategy & Operations team oversees restaurant satisfaction at DoorDash; our vision is to make DoorDash the most trusted delivery partner for your local deli, or your favorite enterprise restaurant. Together, we help restaurants drive profitable growth and operate seamlessly on our platform. We collect data and act on feedback; we work cross-functionally to prioritize their largest pain points and drive solutions with a restaurant-first lens. In this role, you will partner with our Support, Sales, and Product teams to ensure restaurants can operate seamlessly on DoorDash.

About The Role

You will report into our Restaurant Success team, within our Merchant Strategy & Operations organization, while working closely with cross-functional teams. Your key focus area will be the Support and Order Experience - improving the experience by testing and scaling ops solutions, defining product strategy, leading go-to-markets, and troubleshooting day-to-day issues. You will be responsible for identifying and prioritizing restaurant needs - including account pain points, empowering restaurants to self-serve issues, and managing orders seamlessly. You will create and execute go-to-market strategies, test your hypotheses through hacky experiments, and influence cross-functional teams. You will ensure that restaurants can successfully manage and grow their business independently on the DoorDash platform.

You’re Excited About This Opportunity Because You Will…

• Serve as the voice of the restaurant in internal forums, representing the merchant needs across teams and gathering insights across account management teams and surveys
• Own the success of restaurant satisfaction by enabling restaurants to manage and grow their business through our portal, tablet, and mobile app platforms
• Partner with product and engineering to drive changes to the platform, owning go-to-market for product launches
• Shape and define our platform and ops strategy based on quantitative and qualitative data

We’re Excited About You Because…

• You have completed your Bachelor's degree and have 3+ years work experience in consulting, bizops, strategy, operations, technology, startups, or related experiences
• You have led projects across teams and demonstrated success in fast-paced, ambiguous environments
• You have advanced Analytical skills (SQL a plus)
• You want to affect change every day and can operate in energizing environments
• You have an ability to build cross-functional partnerships at all levels across technical and non-technical teams to achieve common goals
• You are excited to shape the direction of the company
• You enjoy solving problems and can translate high-level goals into executional plans
• You communicate clearly and concisely in written and verbal comms

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

California Pay Range:

$98,000—$155,000 USD

Colorado Pay Range:

$98,000—$139,500 USD

New Jersey Pay Range:

$98,000—$132,000 USD

New York Pay Range:

$98,000—$155,000 USD

Washington Pay Range:

$98,000—$148,000 USD