Associate Cloud Operations Technician

Inclusively is partnering with a leading insurance software company to hire a Associate Cloud Operations Technician.

ABOUT INCLUSIVELY:

Inclusively is a digital tech platform that connects candidates with disabilities, who may benefit from workplace accommodations, to inclusive employers. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Applicants with one or more of these conditions are encouraged to apply; Inclusively does not require applicants to disclose their specific disability.

What You’ll Do

• Microsoft SQL database backup and restore operations
• Policy and procedural documentation creation and maintenance
• Customer data handling: backups, transfers, and delivery
• Collaborate with Cloud Services engineering groups and Client Services teams for issue escalation and resolution
• Perform other duties as assigned by the management team.
• Adherence to security best practices and processes to protect customer data
• Monitoring, research, and escalation of software/hardware network issues
• Shift hours: Overnight shift of 10:30 pm – 7:00 am CST (starting weekly on Monday evening and ending on Saturday morning.) As of July 3rd, this position will also be fully remote, with the ability to work in-house if desired.

What You’ll Need to Succeed

We’re looking for someone who:

• Has the ability to work 100% remotely.

Your experience should include some or all of the following:

• Team player committed to advancing the goals and growth of the team
• Basic network, hardware, and software troubleshooting skills
• Self-motivated with an ability to prioritize multiple tasks
• Pursing/completing a degree in CIS, IT, or a related field, or equivalent work experienceWe proudly support and encourage people with military experience, as well as military spouses, to apply
• Embrace learning and integrating new technologies in an ever-evolving and fast-paced work environment
• Excellent communication skills and strong, consistent attention to detail

Additionally, you may have:

• Microsoft SQL database management and scripting
• Microsoft Server Operating Systems
• Experience with Microsoft Office Suite and remote work platforms (Zoom, Slack,
• Microsoft Remote Desktop or other remote computing protocols

Confluence, etc.)

What You’ll Gain

Benefits from Day One

• 401(k) and/or RRSP retirement savings plans with employer match
• Wellness incentives
• Health insurance plans, dental, and vision

Work-Life Balance

• Paid parental leave (U.S. candidates)
• Competitive paid vacation time and a free day for your birthday
• Personal/sick time
• Flex Time
• Volunteer time off
• Paid holidays

Empowering Career Growth and Success – We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.

Job Type: Full-time

Benefits:

• Vision insurance
• Paid time off
• Dental insurance
• Health insurance
• Parental leave
• 401(k)

Schedule:

• Overnight shift

Work Location: Remote