Associate Account Manager Remote-Midatlantic

POSITION SUMMARY:

The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing

customers for permanent commercial and industrial waste services in an assigned territory. The Associate Account Manager is responsible

for making outbound calls and receiving inbound calls to retain business with Republic Services’ smaller, less complex commercial and

industrial customers; and increasing the level of penetration in his or her existing customer base by selling the full suite of Republic Services

products.

PRINCIPAL RESPONSIBILITIES:

• Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.
• Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.
• Performs other job-related duties as assigned.
• Increases customer penetration by selling full suite of Republic Services products.
• Responsible for capturing customer emails, minimizing rate restrictions and customer credits.
• Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis
• Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.
• Responds to all cancellation requests in alignment with the established escalation policy.
• Proactively communicates with or responds to customers in support of company pricing initiatives.
• Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree in Business, Marketing, Sales or related field.
• Waste or transportation industry experience.

MINIMUM QUALIFICATIONS:

• Minimum of 1 year of customer service experience. (Required)
• High school diploma or G.E.D. (Required)