Associate Account Manager Jobs

IXL Learning, a leading edtech company with products used by 14 million students worldwide, is seeking an Associate Account Manager to join our growing Customer Success team in Raleigh, NC.
The ideal Associate Account Manager will have a passion for K-12 education, account management, and customer success. In this role, you will be developing relationships with educational administrators across the US to ensure customer satisfaction throughout the customer life cycle. You will be responsible for the subscription renewal, upsell, customer retention, and engagement activities in the assigned territory.
This person must be proactive, well organized, and extremely personable. We are looking for a quick learner who thrives in a fast-paced environment and is self-motivated with outstanding people skills and integrity.
This is a full time position with a hybrid schedule of 3+ days per week in our Raleigh, NC office.
What You'll Be Doing

• Accurately track all customer-related activities, communication, and opportunity tracking in CRM
• Gather customer feedback to help improve and enhance product offerings
• Develop a keen understanding of customer needs and values in order to provide the best customer experience and maximize product usage and engagement
• Build strong relationships with key decision-makers to ensure customer engagement throughout the life of the subscription
• Proactive outreach to customers with expiring subscriptions through phone, email and targeted campaigns to secure subscription renewal in your assigned territory
• Conduct regular territory review meetings with internal stakeholders to communicate general territory health, trends, including changes to strategic direction
• Develop a deep understanding of IXL’s products and what sets us apart from competing programs
• Effectively communicate new product enhancements and benefits to existing customers virtually

What We're Looking For

• Detail-oriented and exceptionally organized
• Strong written and oral communication skills
• BA/BS Degree
• Exceptional critical thinking, research, and problem-solving skills
• Comfortable with technology and passionate about bringing technology into the classroom
• Energetic self-starter with a track record of exceeding goals and who thrives in a fast-paced team environment
• Experienced with Google Workspace
• Exceptional phone skills
• Proven ability to work effectively across teams
• Classroom experience and/or a related educational field experience preferred

About Ixl Learning
IXL Learning is the country's largest edtech company. We reach millions of learners through our diverse range of products. For example:

• 1 in 4 students in the United States uses IXL.com
• Rosetta Stone provides an immersive learning experience for 25 languages
• Wyzant is the nation's largest community of tutors, covering 300+ subjects
• Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.