Assistant Manager, Brokerage Jobs

JOB SUMMARY

The Assistant Manager acts as the primary support to the Manager and take the lead on the client team. Ensuring we provide superior customer service, all entries are released, classified and billed accurately, on time, and within Livingston’s service standards. The ideal candidate has at least 5 years of Brokerage experience, worked in air/sea operations, excellant customer service skills, with a strong desire to mentor and coach others and set them up for success!

KEY DUTIES & RESPONSIBILITIES

• Resolve rejects on summaries.
• Perform other related duties as assigned by management
• Maintain an effective working relationship with clients and carriers.
• Assist Manager with scheduling, directing/managing workflow, and time and attendance.
• In a support role to the Manager, may visit client sites periodically to ensure client’s needs are being met.
• Possess knowledge, skills and abilities to support all functions of the team members on service delivery team. Assign workflow for the team, ensure we are meeting client needs and KPI's.
• Assist MSD with issue escalation, meeting team goals and established time limits through problem solving, managing reports, assigning tasks, coaching and monitoring the work of others.
• Support business development efforts including but not limited to attending conference calls, and assisting with the implementation of new processes.
• Research and respond to client requests for information in a professional manner.
• Ensure that all standard operating procedures (SOPs) and business rules are adhered to, are accessible by the team and kept current.
• Stay apprised of changing regulatory requirements sufficiently to provide guidance/ support to service team and clients as needed to ensure compliance.
• Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

• Ability to work in a fast-paced environment and to handle large volume of work.
• Strong organizational skills with the ability to meet tight deadlines.
• Fully conversant with all applicable Customs laws, regulations, procedures and industry practices
• Knowledge of Microsoft Office applications such as Outlook, Excel and Word
• Analytical and problem-solving skills
• Strong team player.
• Strong customer service orientation.
• Strong interpersonal and communication skills (both verbal and written).

WORK EXPERIENCE – MINIMUM REQUIRED

EDUCATION

CERTIFICATIONS DESCRIPTION

COMPETENCIES