Assistant General Manager, Td Garden

The Opportunity

Minimum - Anticipated Maximum Salary: $105500 - $142400 / year

The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

• 401(k) with company match
• Generous friends-and-family discounts at many of our hotels and resorts
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Health, dental, and vision insurance
• Performance bonuses
• Paid vacation days and holidays

Responsibilities

• Drive financial performance, analyze data, and develop strategies to increase revenue and reduce costs.
• Assist General Manager in setting short- and long-term departmental goals and objectives that cover a range of areas, including people development, company policies and operating budgets. In this role you will report directly to the General Manager.
• Verify, prepare, and submit reports and monthly projections as required as well as ensure effective systems for point-of-sale transactions, inventory, and payroll procedures are in place.
• Build strong relationships with internal and external clients to ensure customer satisfaction and loyalty.
• Ensure compliance with federal, state, local, and company regulations regarding sale of alcohol, OSHA, payroll, employment, and EEO guidelines.
• Manage labor relations, may oversee contract management, including negotiating contracts and ensuring compliance with contractual obligations.
• Implement process improvements to streamline operations and increase profitability.
• Become the designated leader when the General Manager is not at the unit.
• Hire, train, evaluate staff, and ensure compliance with labor laws and regulations, develop the team and ensure all team members at the unit are supported and managed effectively in order to provide an optimal guest experience.
• Adhere to and enforce sanitation and health and safety procedures.
• In partnership with department heads, manage and oversee the operations of our exclusive clubs, restaurants, bars, retail, commissary, and concessions operations.
• Maintain positive client and vendor relations through effective communication.
• Drive internal capital projects and technology upgrades to improve efficiency and customer experience.
• Develop and implement policies and procedures to ensure compliance with regulatory requirements and company standards.

Qualifications

• Strong financial management skills, including budgeting, forecasting, and analysis experience required.
• Strong problem-solving and decision-making skills.
• If you meet the above qualifications and are looking for a challenging and rewarding career opportunity in the entertainment industry, we encourage you to apply for the position of Assistant General Manager.
• Strong working knowledge of labor laws and regulations and experience managing labor relations.
• Experience managing multiple departments and overseeing large-scale operations.
• Bachelor's Degree in Business Management or equivalent preferred.
• Ability to work flexible hours, including weekends and holidays.
• Minimum of 3 -5 years’ of leadership experience in a hospitality management role, preferably in an arena environment.
• Strong managerial skills required; demonstrated initiative, leadership and interpersonal skills are essential.
• Strong commitment to customer and client service required with a proven track record of building strong relationships with internal and external clients.

Who We Are

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.